Mass General Brigham
Scheduler, Call Center
What's your preference?
Job Description
- Req#: RQ4028521
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79/hour
- Comprehensive benefits package including health insurance and retirement plans
- Opportunity for career advancement and growth within the organization
- Flexibility for remote work after the initial training period
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
What to Expect (Job Responsibilities):
- Handle a high volume of inbound calls, averaging approximately 70-90 calls per day
- Schedule appointments and ensure timely communication with patients and referring providers
- Document patient demographic, medical, financial, and referral information accurately
- Provide excellent customer service and support ongoing communication with patients and referring physicians
- Maintain confidentiality and privacy in compliance with HIPAA guidelines
What is Required (Qualifications):
- High School Diploma or Equivalent required
- 1-2 years of customer service experience preferred, or 0-1 year of call center experience preferred
- Excellent customer service skills and strong communication abilities
- Basic computer skills, including proficiency in Microsoft Outlook and Excel
- Ability to handle sensitive and confidential information with discretion
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with appointment scheduling processes and insurance stipulations
- Strong interpersonal skills and ability to work in a fast-paced environment
- Detail-oriented with a focus on accuracy in data entry
- Ability to effectively triage calls and provide appropriate solutions
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #PatientCare
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