Mass General Brigham
Scheduler, Call Center
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Job Description
- Req#: RQ4028521
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79/hour
- Opportunity for career advancement and growth within the organization
- Flexible remote work options after the initial training period
- Comprehensive benefits package, including recognition programs and bonuses
- Supportive and collaborative work environment focused on patient care
- Chance to contribute to innovative community-based ambulatory care
What to Expect (Job Responsibilities):
- Manage incoming communication and online requests from patients and referring providers
- Schedule new patient appointments and ensure accurate registration processes
- Answer phone calls, triage inquiries, and document messages professionally
- Provide patients with information and instructions related to the healthcare practice
- Maintain confidentiality and privacy in accordance with HIPAA guidelines
What is Required (Qualifications):
- High School Diploma or equivalent required
- 1-2 years of customer service experience preferred, or 0-1 year of call center experience preferred
- Excellent customer service skills and strong communication abilities
- Basic computer skills, including proficiency in Microsoft Outlook and Excel
- Ability to manage a high volume of calls in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with referral triage processes and insurance stipulations
- Strong interpersonal and teamwork skills
- Detail-oriented with effective data entry capabilities
#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #PatientCare
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