Salem Health
Scheduler, Call Center
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Job Description
- Req#: RQ4028521
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $24.79/hour
- Comprehensive benefits package including career advancement opportunities and recognition programs
- Flexibility for remote work after successful onboarding and training
- Supportive and collaborative work environment focused on high-quality patient care
- Opportunity to work with a multidisciplinary team in a fast-paced setting
What to Expect (Job Responsibilities):
- Manage high volumes of inbound calls, averaging 70-90 calls per day, to schedule appointments and address inquiries
- Perform patient registration and ensure accurate documentation of demographic, medical, and referral information
- Provide excellent customer service to patients and referring providers, maintaining confidentiality in compliance with HIPAA guidelines
- Ensure medical records are available to healthcare providers prior to appointments
- Utilize multiple systems to accurately transcribe call and scheduling information
What is Required (Qualifications):
- High School Diploma or Equivalent required
- Minimum of 1-2 years of customer service experience preferred, or 0-1 year of call center experience
- Excellent customer service and communication skills
- Basic computer skills, including proficiency in Microsoft Outlook and Excel
- Ability to handle sensitive information with confidentiality and accuracy
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with referral triage processes and insurance stipulations affecting appointment scheduling
- Strong interpersonal and teamwork skills
- Detail-oriented with the ability to work in a fast-paced environment
#HealthcareServices #PatientCare #CustomerService #RemoteWork #CareerGrowth
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Salem Hospital is a non-profit, regional medical center located in Salem, Oregon, United States.
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