Seton Medical Center Harker Heights
Scheduler / Contact Center
7 days agoWhat's your preference?
Job Description
- Req#: 118443
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.
- The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
- Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and assists in patient-to-clinic healthcare questions.
- Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
- Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
- Shows dedication and commitment to patients through dependable attendance and schedule adherence.
- High School Diploma or GED equivalent.
- Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
- Knowledge of standard office procedures and equipment.
- Associate degree or higher in a related field of study.
- 1+ year healthcare background/experience and/or call center experience.
- 2 years of experience working in a healthcare field/role or call center environment.
OverviewJoin our team as a day shift, full-time, Central Scheduling Scheduler in Albuquerque, NM.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Get to Know Your Team:
Learn About a Day in the Life of a Scheduler:
Responsibilities
QualificationsJob Requirements:
Preferred Job Requirements:
About the company
Seton Medical Center Harker Heights
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