• Job Description

  Req#: 12849

  Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

  24 hours a day, 365 (sometimes 366) days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank, each toilet flushed is only possible because of the 7,000 brilliant team members working across our patch.

  We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

  If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

  EVERYTHING YOU NEED TO KNOW

  We’re recruiting for various opportunities that fall within our Scheduling team here at Severn Trent to join us from January 2024.

  The Workforce Planning & Optimisation function is a critical part of our Field and Contact Centre Operations. You have the chance to join the team as a Scheduler, or a similar role that encompasses the same skill set and will play a major part in the smooth day to day running of operations.

  You’ll be responsible for making sure our field operations are on time and right first time, across the region! Sounds important right?

  You’ll engage with external suppliers, field managers, operatives, the local planning authorities, and customers to schedule crucial emergency and planned repair, renewal, and installation works. You will jeopardy manage our workflow, redistributing work in a day as priorities and service levels change to meet customer and business need.

  Plus, you’ll make sure that we’re meeting customer expectations and targets by managing the real time workflows against service levels and Key Performance Indicators.

  In turn delighting our customers & making a real difference across our region.

  You'll be based either at Pride Park or Raynesway site where you’ll be able to park for free. You’ll work within alongside our 350 strong Workforce Planning & Optimisation Team who are predominantly based across two Derby sites and all love what they do.

  With these being such a critical role to the business and our customers, we are looking for someone who can support our teams 37 hours a week, between a working window of hours 06:00 – 22:00. There will be several shift patterns so we need someone who can be flexible.

  However, if you are excited about the opportunities and would like to discuss the hours, please reach out to us.

  WHAT YOU’LL BRING TO THE ROLE

  Being a Scheduler requires a great customer service ethos with strong administration duties.

  Your brilliant organisation skills, care, and passion for driving great plans whilst maintaining high levels of customer service are exactly what we’re looking for. This is because you’ll be liaising with our operational teams, keeping our customers informed on the status of their work requests and explaining the steps required to complete necessary work to their satisfaction.

  Being proactive and organised will make you a shining star in this role as you’ll need to work to certain service levels to achieve our customer and company outcomes efficiently, correctly, and accurately.

  It is important you are proactive in the use of continuous improvement and problem-solving techniques to identify issues, solutions and implement and sustain best practice solutions.

  Strong administration skills are essential as you will be using our planning tool Click to prioritise and schedule both customer appointed and proactive work to our field technicians and repair crews.

  If you like to deliver the best service and use your own initiative, then this role would be perfect for you.

  This role is fundamental to our colleagues & customers. We are always striving to deliver great service and be the best at what we do.

  The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

  WHAT’S IN IT FOR YOU

  Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

  With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

  • Salary from £23,008.00
  • 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
  • Annual bonus scheme (of up to £1,500, which is subject to eligibility)
  • Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
  • Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
  • 10% monthly discount with Busy Bee Nursery, and one-week free childcare
  • Dedicated training and development with our Academy
  • Electric vehicle scheme and retail offers
  • Family friendly policies
  • Two paid volunteering days per year

  WHATS NEXT?

  We can’t wait to hear from you.

  Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

  And, if your curiosity has peaked and you want to find out even more, search #LifeAtSevernTrent on social media.

• About the company

  Severn Trent plc is a water company based in Coventry, England.

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