Molina Healthcare
Logistics Analyst (REMOTE/Occasional Field Work) - South Carolina Only
What's your preference?
Job Description
- Req#: 2031632
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Work in a fast-paced environment that values data integrity and attention to detail
- Collaborate with leadership to improve business outcomes and service quality
- Engage in a meaningful role that directly impacts workforce management strategies
What to Expect (Job Responsibilities):
- Develop and implement workforce management strategies to ensure optimal resource allocation
- Analyze trends related to call handle time and call volume to enhance forecasts and plans
- Maintain headcount and staffing requirements to support compliance regulations
- Identify gaps in coverage and propose shifts or hiring plans to predict work volume
- Provide production reporting to leadership based on business requirements
What is Required (Qualifications):
- Associate degree or equivalent combination of education and experience
- Minimum of 3-5 years of relevant experience with Workforce Management methodologies in call centers
- Expertise in call center operations, processes, and procedures
- Strong understanding of service objectives and contact center analytics
- Ability to work well under pressure and multitask effectively
How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of relevant experience with Workforce Management methodologies in call centers
- Six Sigma Certification
- PMI Certification
- Workforce Certification
#HealthcareServices #WorkforceManagement #CareerOpportunity #DataIntegrity #CallCenterOperations
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Molina Healthcare is a managed care company headquartered in Long Beach, California, United States.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.