• Job Description

  Req#: 287814

  At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

  We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

  Job Title

  Scheduling and Pre-Registration Representative I

  Location

  Cleveland

  Facility

  Remote Location

  Department

  RCM PAS Scheduling-Finance

  Job Code

  U99906

  Shift

  Days

  Schedule

  9:30am-6:00pm

  Job Summary

  Job Details

  Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world .

  As a Scheduling and Pre-Registration Representative, you will provide a comprehensive set of business, financial and appointment-related services during the pre-access process or before patients present for services. In this position, you will be cross trained to staff all areas of the department and potentially rotate to different locations /hospitals based on needs .

  A caregiver in this position works from 9:30AM - 6:00PM.

  A caregiver who excels in this role will:

  • Perform preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
  • Cross train to staff all areas of the department.
  • Utilize estimator tool to provide patient with estimate of out of pocket expenses for services prior to date of service.
  • Provide patient contact via out bound and inbound calls.
  • Function as a Super User.
  • Act as a resource for training of new team members and during the implementation of new processes.
  • Provide scheduling, registration and cash collection access in Epic.

  Minimum qualifications for the ideal future caregiver include:

  • High School Diploma or equivalent
  • Two years of experience in a customer-facing role with in-person or phone contact OR Associate's Degree and one year of experience OR Bachelor's Degree
  • Basic PC software application knowledge and ability to use multiple data systems
  • Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within one year of hire

  Preferred qualifications for the ideal future caregiver include:

  • Associate's or Bachelor's Degree

  Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

  Physical Requirements:

  • Ability to communicate and exchange accurate information
  • Working in a stationary position for extended periods
  • Working with physical records or operate a computer or other office equipment
  • In some locations, traveling throughout the hospital system
  • In some locations, ability to move up to 25 pounds

  Personal Protective Equipment:

  • Follow Standard Precautions using personal protective equipment as required

  The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

  Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

  Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

  Please review the Equal Employment Opportunity poster .

  Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

• About the company

  PUSHING THE BOUNDARIES OF PERFORMANCE Through the Power of Every One, Cleveland Clinic is ranked as the nation’s No. 2 healthcare system by U.S. News & World Report – the best care for our patients starts with us.

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