Position Summary Job Title: Scheduling Coordinator Dept: Ped OR/Surgery Status: Full Time Shift: First Schedule: Monday-Friday 8:30am-5:15pm The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. Top Reasons to Choose Orlando Health – Arnold Palmer Hospital for Children Surgery Unit: Competitive Pay: Evening, nights, and weekend shift differentials Surgical Technicians in this unit receive a 6% premium added to the hourly rate. Free Continued Education Opportunities Nurse Certification Opportunity Benefits Start Day 1 of hire Room for growth, Just Culture & much, much more! Student loan repayment, tuition reimbursement, back up elder and childcare, pet insurance, etc. Children’s Surgery Department Surgical services are available 24 hours per day, 365 days per year with in-house staffing. The major services include elective, urgent and emergent surgical procedures for pediatric patients. Patients having local, general, monitored anesthesia care, or regional anesthesia are treated. Pediatric patients are accepted and approved by the attending surgeon and anesthesiologist. In the case of patients >21 years of age, a panel reviews the patient history and surgical needs for appropriate admission to APH The surgery department staff is scheduled to provide flexible nursing care and services for elective scheduled, STAT NOW, emergent and urgent cases around the clock. ORLANDO HEALTH ARNOLD PALMER HOSPITAL FOR CHILDREN Located on the downtown Orlando Health campus, Orlando Health Arnold Palmer Hospital for Children has been providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years. With 156 licensed beds and a team of experts in more than 30 pediatric specialties, the hospital has earned a “Best Children’s Hospitals” recognition by U.S. News & World Report for 14 consecutive years and has been named a Top Children’s Hospital by the patient-advocacy Leapfrog Group. Orlando Health Arnold Palmer has held Magnet® Recognition for nursing excellence and quality patient care since 2013 and several units have earned Beacon Awards for Excellence for employing evidence-based practices to improve patient outcomes and patient and staff satisfaction. Our pediatric Level I Trauma Center and ER is the only Central Florida facility to provide the highest level of emergency trauma care exclusively to children, and Orlando Health Arnold Palmer is the only facility in Florida to achieve Level I Children’s Surgical Verification and Level I Trauma Verification by the American College of Surgeons. Orlando Health Arnold Palmer is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year. Responsibilities Essential Functions Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Qualifications Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Experience One (1) year of retail, customer service or health care. Computer experience required.
Education/Training High school graduate or equivalent. Must complete Orlando Health medical terminology course within 90 days of hire. Experience One (1) year of retail, customer service or health care. Computer experience required.
Essential Functions Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary. Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry. Maintains basic understanding of the medical needs during the screening process for scheduling an appointment. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health. Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary. Identifies customer service issues and resolves or initiates necessary follow-up. Adheres to all portions of the Orlando Health Professional Appearance Policy at all times. Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.