Purpose of Position

As a Scheduling Specialist at NetJets, you will play a crucial role in developing the current and next day's flight schedule. You will manage scheduling and communication, prioritizing safety in all scheduling tasks while maintaining exceptional service for NetJets Owners, crewmembers, and supporting departments. The Scheduling Specialist will continuously seek opportunities to reduce schedule costs while maintaining a robust schedule in a dynamic environment. Serving as the primary point of contact for crew members, you will facilitate seamless communication with the flight center and ensure smooth day-to-day operations.

Tasks and Responsibilities

Next Day Scheduling:

• Efficiently assign owner flight requests to NetJets aircraft and crews to optimize resources and operations.
• Incorporate new bookings, maintenance events, and changes to bookings.
• Refine and maintain the flight schedule with optimizing all available crews, utilizing all available resources.

Current Day Scheduling:

• Manage all aspects of the current day’s flight schedule, ensuring timely communication and implementation of required changes through both proactive and reactive measures.
• Refine and maintain the flight schedule with optimizing all available crews, utilizing all available resources.

Crew Communication and Duty Day Management:

• Act as the primary liaison between crewmembers and the flight center.
• Build relationships with crewmembers to ensure a positive experience for both the crew and Owners by providing detailed information on why situations are occurring or changing to ensure clarity and efficiency.
• Gather and disseminate essential information from crewmembers and supporting departments involved in daily operations.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Bachelor's degree or Aviation experience preferred.
• Previous experience in a fast paced, dynamic work environment and the ability to multi-task are crucial to this position
• Ability to communicate in a professional manner with internal and external customers (email, AFIS, Crew Comm, inbound calls, 3-way calls)
• Partner with internal partners to increase capacity e.g. (Base, Unscheduled, Line Planning Maintenance Teams)
• Previous experience in aviation is preferred
• Ability to manage, make decisions, and problem solve with multiple competing variables and priorities
• Strong customer service and team focus through proactive communication
• Must be detail-oriented and persistent with following-through on any job related function or task
• Must be proficient with IntelliJet, Crew Comm, Ops checks
• Basic knowledge of geography (domestic & international)
• Basic knowledge of Aviation weather and NOTAM's
• Ability to proactively identify challenges and anticipate alternative options
• Effectively integrates logistical decision making and uses sound judgement to deviate from established policies and procedures to allow for crew members to focus on their specific responsibilities at hand.