• Job Description

  Req#: req19027

  Schools/Group Booking Sales Coordinator

  
  SEA LIFE Minnesota, 120 E Broadway
  Bloomington, Minnesota, 55425
  United States

  Join Team Merlin at SEA LIFE Aquarium at Mall of America as our Schools/Group Booking Sales Coordinator !

  About The Role

  We are now looking for dynamic Schools/Group Booking Sales Coordinator to join our team. As the Schools/Group Booking Sales Coordinator you will be right in the heart of the magic, assisting and communicating with our guests to find resolutions to their concerns and make recommendations on how to enhance their experience at SEA LIFE Aquarium at Mall of America. Compensation for this opportunity is $18 per hour.

  Responsibilities:

  • Assist with heavy telephone contact with internal and external contacts.
  • Provide a courteous, efficient, and helpful service to our guests by answering questions and providing assistance via phone and email.
  • Provide support to the Marketing department including assisting with the clerical and project management duties.
  • Adopts an enthusiastic, assertive and passionate approach to guest service and demonstrates the Merlin Values at every opportunity.
  • Ensure at all times to deliver the highest level of customer service to internal and external partners, clients, suppliers, and guests.
  • To do any reasonable duty as detailed by the Management team of the attraction.

  About You

  • Minimum of 1 of service industry experience in a visitor attraction, theme park, museum, hotel or theater environment; or equivalent combination of experience and education.
  • Previous call center or customer service experience.
  • Proven ability to work on multiple projects simultaneously and multi task as necessary.
  • Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
  • Desire to work in fast-paced environments.
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

  Education:

  • High School Diploma or GED required. Associate's or Bachelor's degree preferred.

  Benefits of Merlin Entertainments

  • Excellent health care options (medical, dental, and vision that encourage preventative care).
  • Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
  • Merlin Magic Pass for friends and family to enjoy the parks & attractions
  • Recognition Programs and Rewards
  • 401(k) program with company match
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities

  **Compensation rates dependent upon skillsets and experience related to the opportunity

  Everyone Matters at Merlin.
  At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

  We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability , please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.

  #LI-JC1

• About the company

  Merlin Entertainments Ltd is a British-based entertainments company headquartered in Poole, Dorset.

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