• Job Description

  Req#: 3148450
  SCOOL US Market - Direct Enterprise - Customer Operations

  Description -

  Job description:

  This is a Customer Operations role within the SCOOL team under Enterprise Operations, supporting the NA Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements and enable HPs financial objectives. Always delivering the best Total Customer Experience

  • Responsibilities:

    Acts as a first point of contact for regular, on-going customer accounts and some "top tier" customers, on daily operational matters.

    Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.

    Resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing; e.g., order status, returns, and deliveries, invoicing, and financial post- sales programs).

    Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

    Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

    Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

    Represents team as a subject matter expert on internal processes to other functions and organizations.

    Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations, including shipment track and trace to delivery.

    Utilize track-n-trace as a competitive advantage to meet customer CRDD requirements.

    Customer Facing

    Partner with Contracts/GTS/Credit to meet/exceed customer requirements.

    Partner with SC and Logistics Network to meet/exceed customer requirements.

    OM Compliance- SOX, SAB101, SOD, Records Retention

  • Education and Experience Required:
    • First level university degree or equivalent experience.
    • Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
  • Knowledge and Skills:
    • Strong communication skills with ability to convey impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well.
    • Intermediate understanding of moderately complex internal operational issues.
    • S4 Knowledge is desired.
    • Advanced MS Excel knowledge is required
    • Advanced problem-solving and analytical skills.
    • Broad knowledge of the end-to-end process of Supply Chain operations.
    • Developing knowledge of local legal compliance issues.
    • Demonstrated teamwork and collaboration skills.
    • Ability to structure and apply developed organizational skills to manage daily operational issues.

  Job -

  Sales Operations

  Schedule -

  Full time

  Shift -

  No shift premium (Mexico)

  Travel -

  Relocation -

  Equal Opportunity Employer (EEO) -

  HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

  Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

  If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

• About the company

  1476929 HP Inc. It was formed on November 1, 2015, renamed from the personal computer and printer divisions of the original Hewlett-Packard Company, with that company's enterprise product and business services divisions becoming Hewlett Packard Enterpr...

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