• Job Description

  Req#: 039f1962-7684-403a-88f4-05cc8037b95f
  Employer Industry: Technology Solutions for Digital Transformation
  
  Why consider this job opportunity:
  - Salary up to $121,500
  - Discretionary variable bonus included in the total compensation package
  - Comprehensive medical, dental, and vision coverage
  - Generous paid time off (PTO) policy and various leave options
  - Opportunity to work with leading technologies in a fast-paced environment
  - Remote work flexibility for candidates in Mountain or Pacific time zones
  
  What to Expect (Job Responsibilities):
  - Assist clients in configuring products and resolving technical issues related to search technologies
  - Troubleshoot complex search issues in and around Lucene/Solr
  - Document solutions into knowledge base articles for customer access
  - Communicate high-value use cases and customer feedback to internal teams
  - Participate in a 24/7/365 on-call rotation, including weekends and holidays
  
  What is Required (Qualifications):
  - US Citizenship required due to government contracts
  - Minimum of 2+ years of hands-on experience with search technologies such as Apache Lucene/Solr
  - 3+ years of professional experience in a customer-facing level 2-3 tech support role
  - Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
  - Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
  
  How to Stand Out (Preferred Qualifications):
  - BS or higher in Engineering or Computer Science
  - Experience with technical support CRM systems (Salesforce, Zendesk, etc.)
  - Exposure to related open-source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
  - Enterprise Search, eCommerce, and/or Business Intelligence experience
  - Experience working in a startup or fast-paced, high-growth environment
  
  #TechnologySolutions #DigitalTransformation #CustomerSupport #RemoteWork #DiversityAndInclusion
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Lucidworks is a San Francisco, California-based enterprise search technology company offering an application development platform, commercial support, consulting, training and value-add software for open source Apache Lucene and Apache Solr.

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