• Job Description

  Req#: 519211

  Overview

  Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

  The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative. The Customer Experience Representative provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

  This position pays $21 / hour with an opportunity to earn monthly performance bonuses up to $1,000 / month. This is a union environment, the schedule for this position requires open availability which includes evenings, weekends, and holidays. Example of shift times could include, but not limited to: 2pm-10:30pm or 3pm-11:30pm and would likely include the weekend days.

  This position is located at (O'Hare International Airport) O’Hare Multi Modal Facility at 10255 W. Zemke Blvd, Chicago, IL 60666.

  This is a seasonal position with a 6 month maximum length of employment with a start date of April 2025 and end date of October 2025.

  Responsibilities

  We are hiring now for immediate openings. Responsibilities include:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

  Equal Opportunity Employer/Disability/Veterans

  Qualifications

  • Must be at least 18 years of age.
  • Must have 1 year of work experience ( in the prior 3 years) with customer service responsibilities.
  • Must have worked 6 months or more at most recent employer
  • Minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
  • Must have a valid driver's license with no more than 1 moving violation in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Highschool diploma or G.E.D. required
  • Must live within 30 minutes of O'Hare Airport.

• About the company

  Just what is it that you’re looking for from your career? Whether it’s constant growth and development, meaningful work, opportunities for promotion or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it all (and much more) here at Enterprise Holdings. All you need to do is bring your personality, enthusiasm, talent and team spirit along for the ride, and we’ll help with the rest. After all, we are the experts in helping people get to where they want to be.

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