SCAN Health Plan
Seasonal Customer Service Rep
This job is now closed
Job Description
- Req#: SALAD006066
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Base salary range: Up to $20.75 per hour
- Excellent 401(k) Retirement Saving Plan with employer match
- Robust employee recognition program
- Tuition reimbursement
- A work-life balance
- An opportunity to become part of a team that makes a difference to members and the community every day
What to Expect (Job Responsibilities):
- Serve as an advocate and point of contact for member questions and concerns regarding benefits, eligibility, referrals, claims, and plan services
- Educate members, family, providers, and caregivers regarding benefits and plan options
- Ensure member satisfaction by providing superior customer service and resolving issues efficiently
- Document transactions accurately and summarize actions taken in the appropriate computer system
- Participate in member calling projects to support membership retention goals
What is Required (Qualifications):
- High School diploma or equivalent required
- 1-2 years call center or related customer service experience required
- 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred
- Experience in the healthcare, insurance, or pharmacy industry highly desirable
- Effective communication skills and ability to handle large call volumes
How to Stand Out (Preferred Qualifications):
- 1-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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