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Job Description
- Req#: JR03954
Provide a professional yet welcoming service to the Estate guests and visitors at all times
Work under the direction of the Housekeeper and/or Family members as appropriate
Ensure the lodges and properties are prepared for occupancy for a range of visitors
Receive and greet guests in a pleasant and professional manner when required
Undertake all general household cleaning, tidying and laundering of bedding and linen
Assist with the laying up, serving and cleaning at meal times
Clean and polish silverware and brassware
Occasionally prepare and serve breakfast to guests as required
Undertake major cleaning projects as required
Assist the Housekeeper and team as directed
Complete all tasks within agreed timescales and to the agreed standards
Ensure the highest standards of cleanliness are maintained at all times
Work alongside and cooperate with other staff as directed, e.g. Office staff and Sporting/Maintenance team members
Action problems and issues as they occur; escalating to management if and when necessary
Ensure guests requirements are met appropriately
Assist in the planning and organising of special events
Assist with other duties as required including shopping or running general errands
Reliable and conscientious
Willing to work flexible working patterns
Discreet and confidential
Willing to undertake training as required
Work flexibly as part of a small team
A valid driving licence
Integrity, be honest, fair and open
Trust, be loyal, reliable and deliver on commitments
Respect, be inclusive, straightforward, collaborative, caring and thoughtful.
Delivering and maintaining the highest cleanliness standards of the Estate accommodation
Customer satisfaction of the visiting guests and Family members when in occupancy
Meeting timescales for preparation of the accommodation and whilst completing all time bound tasks
Must be willing to work flexibly in accordance with the needs of the Housekeeper and team.
Seasonal Domestic
Reporting To
Housekeeper
Primary Location
Achfary, plus wider Reay Forest Estate where necessary
Main Purpose of Role
Under the direction of the Housekeeper, undertake the required domestic tasks necessary to maintain the high standard of cleanliness and presentation of sporting lodges and accommodation of the Reay Forest Estate.
Key responsibilities
Housekeeping duties
Essential skills and attributes
All employees must uphold the shared values of Grosvenor:
Key performance indicators
Additional information
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About the company
Grosvenor Group Limited is an internationally diversified property group, which traces its origins to 1677 and has its headquarters in London, England.