• Job Description

  Req#: 511954

  Overview

  Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

  Enterprise Mobility has an exciting opportunity for a Seasonal Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

  This is a Seasonal position with a starting rate of pay of $23 / hour and 40 hours / week. This seasonal role is available May 1st thru October 28th, cannot exceed 180 days. The position requires weekend availability and a driver's license.

  Openings available at the following locations:

  • 340 O'Farrell St - Union Square
  • 350 Beach St - Fisherman's Wharf

  The following schedules are available:

  Schedule 1:

  6:00am-3:00pm

  Thursday to Monday (Tuesday/Wednesday off)

  Schedule 2:

  9:00am-6:00pm

  Thursday to Monday (Tuesday/Wednesday off)

  Responsibilities

  We are hiring now for immediate openings. Responsibilities include:

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

  Equal Opportunity Employer/Disability/Veterans

  Qualifications

  • High school diploma or GED equivalent required
  • Some college preferred
  • Must have at least 6 months prior customer service retail or administrative support experience
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule(s): 6:00am-3:00pm Thursday to Monday (Tuesday/Wednesday off) OR 9:00am-6:00pm Thursday to Monday (Tuesday/Wednesday off)
  • Must be at least 18 years old

  We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

• About the company

  Just what is it that you’re looking for from your career? Whether it’s constant growth and development, meaningful work, opportunities for promotion or just colleagues you can have fun with along the way, one thing is for certain; you’ll find it all (and much more) here at Enterprise Holdings. All you need to do is bring your personality, enthusiasm, talent and team spirit along for the ride, and we’ll help with the rest. After all, we are the experts in helping people get to where they want to be.

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