• Job Description

  Req#: R-655431

  Job Description

  Style Advisors connect one on one with our customers through digital tools like Stylist Chat and Request a Look on Nordstrom.com. Style Advisors also influence a large customer audience by creating Nordstrom.com styling content through Public Looks. This role requires a passion for service and fashion along with styling expertise to serve our customers digitally.

  This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work in office at the Nordstrom Downtown or Bellevue location a minimum of 1 day per week in order to be considered for this role.

  KEY RESPONSIBILITIES:

  • Respond to all customer stylist chat inquiries.
  • Help customers learn more about Nordstrom products and how to style them.
  • Use sales and styling expertise as well as product knowledge to create personalized looks when customers use Request a Look feature.
  • Curate styling content to inspire customers shopping on Nordstrom.com.
  • Consistently seek new fashion and product knowledge to act as an expert for the customer.
  • Achieve and maintain digital styling performance measures.
  • Select digital stylists will film Salesperson Videos in store to share product features.

  COMPETENCIES:

  • Customer Focus: Builds and delivers styling solutions that meet customer expectations.
  • Drives Results: Completes work objectives in a timely manner and at an acceptable level of quality.
  • Self-Development: Makes an effort to develop and apply new knowledge and skills on the job.
  • Communicates Effectively: Is effective in a variety of communication settings, including digitally.

  QUALIFICATIONS:

  • Experience in sales required; must be confident in selling all price points and all Nordstrom product
  • Experience with digital selling tools preferred
  • Ability to work independently and effectively in a remote setting
  • Proficient in navigating various forms of tools and technology, (e.g., apps)
  • Ability to drive the execution and completion of deliverables on time and with appropriate urgency, such as responding to customer chat in a timely manner
  • Exemplary verbal and written communication skills
  • Strong organization and follow-through skills

  HOURS:

  • This is an hourly position that will require schedule flexibility, including evening and weekend shifts
  • Expected schedule is 40 hours a week comprised of 5, 8-hour shifts

  TECHNICAL REQUIREMENTS:

  • Minimum upload speed 15 MB/s
  • Minimum download speed 2 MB/s
  • Candidates must provide and meet all technical requirements prior to the first day of training

  We’ve got you covered…

  Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

  A few more important points...

  The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

  Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

  Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

  © 2022 Nordstrom, Inc

  Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

  Pay Range Details

  The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

  Washington: $20.30 - $32.50 hourly

  This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

• About the company

  An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

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