• Job Description

  Req#: A0481-24-0014?language=en&page=680&sort=publicationDateDesc

  Job summary

  Are you looking for a new challenge? If so, then we have an exciting opportunity for you in our friendly Secretarial Team.

  Reporting to the Secretary Team Leader, you will assist in specific administrative duties and offer general support to aid the smooth running of the department.

  This role will include a portion of time working within the administration team to improve practice resilience and cross cover. The work involved will be similar to the secretarial team and include, but is not limited to, scanning, indexing and workflow.

  The successful candidate will be IT literate, have a minimum of 2 years' experience working in an administrative role, and have excellent attention to detail and accuracy.

  Benefits include:

  5 weeks annual leave

  Practice wide training events at least 4 times per year

  Practice wide social events twice a year and various other health and wellbeing events including sports and activities

  NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking

  If you think this role is for you and can work 30 hours over a 4 or 5 day week, we look forward to hearing from you.

  Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We therefore suggest that you apply at an early stage to avoid disappointment.

  Main duties of the job

  In this role, you will take on administrative tasks. You will be expected to use your initiative to make decisions and deal with patients and staff.

  The post holder will need to confidently process referrals, post and emails, private medical requests, document scanning, booking admin appointments and utilise key skills such as effective communication and time management.

  This role requires a person who is innovative, flexible, committed and who can work independently and resourcefully as part of the team, to ensure tasks are completed accurately within a timely manner.

  Always maintain confidentiality (regarding both patients and staff)

  About us

  The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.

  Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.

  We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.

  Other key aspects of the Practice include:

  Use of Anima to aid triage/consultation

  Strong IT and systems including Emis Web, Accu-Rx, DXS, Docman

  Longstanding Training Practice with GP registrars, Physician associate trainees and others

  Opportunities for clinical leadership and development

  Specialist gynaecological, dermatology and physio services on site

  Our own Primary Care Network, serving 31,000 patients

  High Achieving QOF and highly successful PCN

  Details

  Date posted

  16 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0481-24-0014

  Job locations

  Brookside Close

  Earley

  Reading

  RG6 7HG

  
  

  Job description

  Job responsibilities

  Responsibilities will include dealing with patient and third party correspondence, processing referrals, administering medical report requests, maintaining good communication with secondary care and communicating with key personnel internally to ensure the smooth running of the Practice and positive outcomes for our patients.

  The successful candidate will be happy working with a variety of IT systems. They will possess good IT skills, be accurate in their work, have a professional telephone manner and be able to handle confidential information with complete integrity.

  They will also be able to work to deadlines, without constant supervision and have a willingness to learn, to be involved in and to accept change as part of the job, within a busy team environment.

  Please refer to uploaded Job Description for further details.

  Job description

  Job responsibilities

  Responsibilities will include dealing with patient and third party correspondence, processing referrals, administering medical report requests, maintaining good communication with secondary care and communicating with key personnel internally to ensure the smooth running of the Practice and positive outcomes for our patients.

  The successful candidate will be happy working with a variety of IT systems. They will possess good IT skills, be accurate in their work, have a professional telephone manner and be able to handle confidential information with complete integrity.

  They will also be able to work to deadlines, without constant supervision and have a willingness to learn, to be involved in and to accept change as part of the job, within a busy team environment.

  Please refer to uploaded Job Description for further details.

  Person Specification

  Personal Qualities

  Essential

  • Motivated & proactive
  • Ability to use initiative & judgement

  Skills

  Essential

  • Excellent communication skills
  • Computer literate and open to learning new systems
  • High level or attention to detail & accuracy
  • Ability to prioritise and work to deadlines
  • Effective time management
  • Able to work in a team and independently
  • Able to follow protocols and procedures
  • Understand the importance of strict confidentiality when dealing with any patient details and company information
  • Able to record and pass on information accurately, efficiently, and with great attention to detail
  • Able to take correction, admit fault and have a willingness to learn and progress

  Desirable

  • EMIS Web
  • Knowledge of medical terminology

  Qualifications

  Essential

  • GCSE grade A-C (or equivalent) in English and Maths

  Experience

  Essential

  • Minimum of 2 years' experience of working in an administrative role

  Desirable

  • Previously worked as a secretary
  • Previous experience in the NHS or social care or relevant field

  Person Specification

  Personal Qualities

  Essential

  • Motivated & proactive
  • Ability to use initiative & judgement

  Skills

  Essential

  • Excellent communication skills
  • Computer literate and open to learning new systems
  • High level or attention to detail & accuracy
  • Ability to prioritise and work to deadlines
  • Effective time management
  • Able to work in a team and independently
  • Able to follow protocols and procedures
  • Understand the importance of strict confidentiality when dealing with any patient details and company information
  • Able to record and pass on information accurately, efficiently, and with great attention to detail
  • Able to take correction, admit fault and have a willingness to learn and progress

  Desirable

  • EMIS Web
  • Knowledge of medical terminology

  Qualifications

  Essential

  • GCSE grade A-C (or equivalent) in English and Maths

  Experience

  Essential

  • Minimum of 2 years' experience of working in an administrative role

  Desirable

  • Previously worked as a secretary
  • Previous experience in the NHS or social care or relevant field

  Employer details

  Employer name

  Brookside Group Practice

  Address

  Brookside Close

  Earley

  Reading

  RG6 7HG

  
  

  Employer's website

  https://www.brooksidegrouppractice.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Brookside Group Practice

  Address

  Brookside Close

  Earley

  Reading

  RG6 7HG

  
  

  Employer's website

  https://www.brooksidegrouppractice.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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