Company

Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Sector Support Specialist serves as a customer service advocate for the system representing Alaska Airlines and its customers and employees. This role is responsible for developing solutions to eliminate negative impacts to both the operation and the guests during irregular operations. They ensure the highest standards of customer service including an uncompromising commitment to safety within Network Operations Control (NOC) at Alaska Airlines. As an individual contributor, this role works as a part of a leadership team to provide real-time guidance to station and reservation personnel and manages customer operations activities for Alaska Airlines and its subsidiaries.

Key Duties

• Take initiative to develop solutions to minimize and/or eliminate real-time negative impacts to guests during irregular operations and provide support to the frontline.
• With limited direction from manager, work independently to manage the Extreme Flight Irregularity (EFI) program; follow guidelines provided by NOC leadership to ensure the guests and AS are supported system wide.
• Make recommendations on process and real-time guidance to train station and reservation personnel.
• Serve as the customer service advocate for the system, represent AS it’s guests and teammates.
• Apply deep knowledge in procedure/operations of stations and reservation system-wide, while supporting AS policies and security directives.

Job-Specific Experience, Education & Skills

Required

• 2 years of experience in Network Operations, or related area.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Knowledge of FAA policies and procedures.
• Excellent communication skills (both written and verbal) to enhance customer and employee satisfaction.
• Demonstrate proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook.)
• Proven success at influencing cross-functionally and build relationships both in and outside of team.
• Proven ability to administer tact in communicating with others, apply deep knowledge to constructively resolve problems, translate complex topics simply and succinctly.
• Ability and willingness to work rotating shifts (e.g., holidays, weekends, or non-traditional hours).
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Strong knowledge of Sabre / Image.
• Experience working in Airport Operations.
• Knowledge of AS system regulations, company policy, procedures, and security directives.
• Proven ability to work well under pressure and provide independent judgment and good decision-making.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

Salary Range

$72,600 -- $108,800 / year

Bonus

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status

Exempt

Employment Type

Full-Time

Regular/Temporary

Regular

Requisition Type

Management

Apply by 7:00 PM Pacific Time on

9/20/2023

Location

Seattle

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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