• Job Description

  Req#: 546174

  Introduction

  OSS Site Supervisor is responsible for coordinating and executing all responsibilities for client accounts.

  Reporting : Reports to the OSS Operations Manager

  General Responsibilities

  * Oversees on-site staff to ensure all employees complete required duties according to client expectations

  * Directs all aspects of the program to ensure timely delivery of quality services

  * Manage multiple projects simultaneously to ensure client objectives are met and disruptions to the client are minimized.

  * Ensures client objectives are met.

  * Ensures training program is adequate and executed for all new officer training and all on-going, continuous training.

  *Executes OSS personnel policies including attendance, time-off, progressive disciplinary, and other programs to ensure an orderly and effective work environment.

  * Manages all equipment and other materials to ensure each is maintained and remains effective for the tasks for which they are designed.

  * Continuously evaluates equipment and processes and offers better solutions.

  * Meets regularly with client personnel and OSS management to discuss program effectiveness, continuous improvement initiatives, and to offer solutions for outstanding issues.

  Specific Responsibilities :

  Site Supervisor is responsible for oversight of people, processes, projects and equipment as indicated below.

  Supervise People

  * Manage weekly schedule and time sheet reports, payroll systems, and complete and forward weekly Labor Analysis to corporate office

  * Ensure all staffing/scheduling issues are addressed to meet contract requirement

  * Ensure all shift supervisors are trained and enforce and perform all required duties

  * Oversee training of new hires and on-going training of all employees

  * Execute site inspections in accordance with company policy.

  * Review officer and shift supervisor performance at site annually

  * Issue corrective action with OSS Human Resources and Operations support

  * Submit nominations for awards and disciplinary recommendations as required and/ or needed.

  * Be available by phone 24/7 so OSS and site personnel can reach you.

  * Available to fill-in shifts as needed

  Supervise Processes

  * Maintain a positive professional relationship with the client

  * Implement and maintain a continuous improvement program.

  * Enforce OSS and client policies and procedures

  * Update and maintain post procedure manual with client approval.

  * Enforce, implement and maintain Employee Handbook Policies

  * Maintain up-to-date personnel performance history, attendance, training and counseling files of all employees assigned to your site.

  * Uphold and enforce company and client safety programs.

  * Complete Quality Assurance inspections in accordance with OSS policy

  * Continuously review daily activity reports, incident reports and other paperwork for clarity and completeness prior to forwarding to the client.

  * Keep OSS management up to date on any issues from the site

  Manage Equipment

  * Inventory and management of stock of OSS form

  * Inventory and management of OSS provided uniforms and personnel

  * Inventory, maintenance and care of OSS equipment

  Individuals with long term Security Officer Supervision/Management experience are encouraged to apply.

• About the company

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