The Hampton Inn & Suites Carolina Beach is now hiring Security Associates to join our team! This position helps ensure the safety of our guests, team members, and property through regular patrols and monitoring. Shifts are available 7 days a week, and some evening and weekend shifts are required. The pay rate for this role is $15.00 – $18.00 per hour, depending on experience, and we now offer the option to get paid daily through DailyPay !

Title: Security

Location: LBA Hotel

Reports To: General Manager

FLSA: Hourly; Non-Exempt

Job Summary

Hotel Security associates help protect guests and their property, fellow associates, and the company’s property and assets through continuous surveillance during shift.

Prerequisites

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• One year experience in similar position
• High school diploma or equivalent

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push/pull 100 pounds unassisted; lift/carry 60 pounds unassisted
• Must be able to stand for eight hours; bend/stretch/reach
• Must be able to communicate with other associates and/or guests.

Required Knowledge, Skills and AbilitIes

Knowledge:

• Legal alcohol serving state regulations
• Signs of guests who may be intoxicated and handling the situation in a professional manner
• Standards of operation as required by brand
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events
• Knowledge of all hotel emergency procedures
• Knowledge of how to monitor and operation hotel security cameras for investigative purposes

Skills:

• Maintain professional behavior at all times
• Strong conflict resolution skills

Abilities:

• Multi-task, remain guest service centric
• Effectively communicate with guests and associates
• Work as a team member

Specific Responsibilities

1. Conduct exterior and interior patrols of the hotel(s) premises on a regular basis throughout shift.
2. Ensure parking lots are safe and secured, all hotel entry doors are properly locked, and rooms occupied by guest are quiet during overnight hours during according to policy.
3. Patrol all areas of the hotel, including but not limited to; parking lot, hotel lobby, hotel pool, hallways, restaurant/bar (if applicable.)
4. Check on other associates present in the hotel during shift and take action if they are doubtful about someone or need assistance controlling a situation with guest or not guests on premises.
5. Follow all policies and guidelines for handling disturbances on the hotel premises during shift. In instances where there is not a policy or procedure to follow, use best judgement.
6. In situations where de-escalation procedure aren’t effective, contact the local police department.
7. Respond promptly to any calls for assistance from the other hotel staff members.
8. Provide customer service focused interaction during all encounters with guests and non-guests of the hotel.
9. Complete and submit to management a daily security log with reports of the day and any incidents that occurred.
10. All other duties as assigned.

Working Conditions/Special Requirements

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• May also come in on the weekends to greet guests and ensure meeting or group satisfaction.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• Working both indoors and outdoors.
• May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

ACKNOWLEDGEMENT

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.