• Job Description

  Req#: 14452

  General information

  Career area

  Compliance

  Work Location(s)

  601 S. Tryon Street, NC

  City

  Charlotte, NC

  Remote?

  No

  Ref #

  20219

  Posted Date

  07-22-25

  Working time

  Full time

  Ally and Your Career

  Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

  
  

  Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

  The Opportunity

  As a coordinator III, you will be responsible for monitoring the lobbies and programs that support Ally’s security program. You will serve as primary contact for issues that a coordinator II may need assistance by leveraging your knowledge in troubleshooting and critical thinking. You will provide guidance, direction, and training as needed to the coordinators. You will apply extensive knowledge of policies and procedures to provide excellent customer service to the organization.

  The Work Itself

  • • Provide leadership, training, and technical guidance to coordinators.
    • Demonstrated capability to learn and develop new techniques to help the team.
    • Excellent problem-solving skills with a strong attention to detail.
    • Provides second and third level support to associates and coordinators and analysis during and after an incident.
    • Maintain safety and security of the associates, visitors, and guests.
    • Coordinate with all lines of business on event planning to include visitor management, access into the building, and any deliveries.
    • Ensure high profile visitors are processed quickly, communicated to executive protection, and delivered to their destination.
    • Propose solutions to assist in reducing/avoid/ service interruptions.
    • A strong customer/client focus with ability to manage expectations while providing exceptional customer service.
    • Oversee the monthly inventory including visitor, vendor, and the “Go” bags.
    • Oversee monthly duress testing and the testing of the Emergency Notification Dashboard.
    • Analyzes signals coming from various tools such as access control, threat and monitoring, video, and real time tracking of incidents that could impact the organization.
    • Assist first responder entry and exit during life safety events.
    • Oversight of activities in the lobby and second floor to help ensure a professional work environment.
    • Auditing facilities to ensure they are consistent with Ally Enterprise Policy.
    • All other duties as assigned.

  The Skills You Bring

  • Associate's Degree or equivalent work experience in the Physical Security field a plus.
  • 2+ years of professional experience a plus.
  • Must work well within a team environment and be able to provide feedback to others.
  • Excellent customer service skills a plus.
  • Ability to interact with personnel at all levels across the organization and to comprehend business imperatives a plus.
  • Advanced knowledge of security and emergency protocols a plus.
  • Assist in the response of emergency incidents a plus.
  • Ability to work off-hours, night, weekends, and holidays.
  • Ability to travel.

  How We'll Have Your Back

  Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

  • Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
  • Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
  • Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
  • Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
  • Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
  • To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

  Who We Are:

  Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

  Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

  We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

  Base Pay Range : $49920 - $60320 USD

  An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

  Incentive Compensation: This position is eligible to participate in our annual incentive plan.

• About the company

  Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan.

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