Job Title: Security Dispatcher (40 hr./Non-Exempt/Full-time)
Location: Main Library
Starting Pay Range: $19.20-$20.20 hourly (commensurate with experience)

Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy

Our Commitment to Diversity

Open to all doesn’t just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that’s how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law.

At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: https://www.columbuslibrary.org/careers/employee-experience/.

What We Offer:

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs for your peace of mind.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans.
• A variety of voluntary and supplemental insurance plans to complement your lifestyle.

Comprehensive overview of our benefits: https://www.columbuslibrary.org/employee-benefits/

About the Position:

As a Security Dispatcher, you are responsible for staffing the Security Operations Center (SOC), coordinating communications and responses to security incidents and requests for equipment and services. You will also monitor CCTV footage and share information to ensure an orderly, safe and secure environment for customers and staff and a positive customer experience.

Position Schedule

• Tuesday-Saturday 1:00pm-9:30pm (some flexibility needed as hours may vary)

What You’ll Do :

• Actively monitors CCTV footage, radio systems, phones, news outlets and other sources for safety and security issues and emergency situations, taking action and communicating with appropriate individuals/authorities to coordinate response and maintain awareness.
• Fields and initiates responses to requests for substitute Officer coverage, keys, badges and other Security-related services and equipment.
• Under the direction of Security management, reviews, retains and releases CCTV footage according to policy and procedure.
• Helps to coordinate equipment and technology repair with vendors and other library staff and provides status updates.
• Ensures fire and intrusion alarms are being monitored and addresses issues with alarm systems in conjunction with Security management and the Property Management department.
• Maintains spreadsheets and other databases for departmental use.
• Helps to identify, document and update critical processes to ensure departmental continuity.
• Takes the lead in communicating with authorities, utility companies, etc. during emergency situations, alleviating the need for those experiencing the emergency directly.
• Assists with testing and validation of security equipment (lockdown buttons, alarm panels, panic buttons, security cameras, etc.) as needed.
• Collaborates with law enforcement on public safety issues. Files police reports and appears in court as needed.
• Documents incidents in the reporting software according to guidelines.
• Assists in emergency response drills and other training throughout the year.
• Performs additional duties as assigned.

Minimum Qualifications:

• High school diploma or G.E.D.
• 6 months’ experience working with security technology (e.g. incident reporting software, CCTV systems, access control systems) or similar tools. Experience should include end user support and ticket/request management.
• Ability to communicate effectively (written and orally over a variety of mediums), manage multiple priorities simultaneously and exercise considerable discretion and independent judgement in rapidly evolving situations.
• Demonstrated attention to detail.
• Experience working in a call/dispatch center or similar environment preferred.
• Must be able to work a flexible schedule, including weekends and evenings, willing to carry a cellular telephone as directed by management for response to library emergencies and service requests.
• Systems configuration, monitoring, and maintenance knowledge of Security Operations Center technologies, Kantech global edition, ReportExec incident reporting, Exacq vision CCTV, and Computer Aided Dispatch.
• Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job related equipment and systems.
• Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Valid driver license which meets the minimum requirements of CML’s vehicle insurance policy.

Working Conditions and Physical Demands

The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions).

Work requires minimal demand for physical effort