• Job Description

  Req#: C9388-25-0809?language=en&page=666&sort=publicationDateDesc

  Job summary

  This role calls for excellent written and verbal communication skills and experience of working closely within a team to support patients, visitors and staff within a health and social care sector.

  This role will support the Security Manager in the day-to-day line-management of the security staff and deputise in their absence. To communicate and liaise with the Clinical Site team to make sure the security of all Trust sites are maintained.

  Primarily the position will be to make sure the daily security provision runs smoothly. You will also respond to incidents of disorder across the Trust, assisting with clinically challenging behaviour such as: Confusion, Delirium, Dementia, and Post Operation - Anaesthetic Related Delirium. Admin tasks such as but not limited to, rotas, reports, annual appraisals and training of staff will be needed to be maintained.

  Experience and an understanding of the healthcare environment, supporting patients and being customer focused is essential. You will help provide a professional security service, tailored to meet the needs of the Torbay & South Devon NHS Foundation Trust and will protect, advise, investigate and act within a legal framework to maintain a safe and crime free environment for patients, staff and visitors.

  Main duties of the job

  • Manage the ID badge service under the supervision of the Security Operations Manager ensuring that all enquires are dealt with in a timely manner.
  • To act as a focal point of contact and be responsible for 24/7 security rota under the supervision of the Security Manager. In addition to this, the role will be responsible for invoicing, purchasing, ward cross-charging, and any other financial tasks required. To manage the dissemination of information messages and enquires linked to the Healthcare Security Officers.
  • The post holder will provide a response to Trust security incidents at the request of the Security Manager, to assist with the management of individuals who may require conflict management or physical interventions.
  • To assist in delivering physical intervention training under the supervision of the restraint lead.

  About us

  As an integrated care organisation, the Trust's purpose is to provide safe, high-quality health and social care at the right time, in the right place to support the people of Torbay and South Devon to live their lives to the full.

  The Workplace Teams underpin the provision of clinical services, employing approximately 600 staff, delivering support services across all sites within the Trust.

  Being a member of the Security Team, the post holder has both a group and individual responsibility for defined aspects of the service and will ensure that their contribution is both positive and beneficial in helping Trust Security and other departments of the Trust to fulfil the Trust's overall objectives.

  Details

  Date posted

  20 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  388-7228962-E&A

  Job locations

  Torbay Hospital

  Lowes Bridge

  Torquay

  TQ2 7AA

  
  

  Job description

  Job responsibilities

  To communicate with patients and visitors who may be violent, distressed or under the influence of drugs or alcohol.

  • Work with the security management team in the delivery of a 24/7 security service within the Trust and to support colleagues within the clinical and non-clinical areas.

  To use tact or persuasive skills as required supporting the safety of staff, patients and visitors.

  To support and provide information to staff in relation to violent or distressed patients.

  Give directions and advice to patients and visitors across the Trust sites.

  To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.

  To liaise with the Security Management Team to resolve any issues that may arise during their shift and make decisions as appropriate.

  To promote good communication at all times with all service user groups and colleagues across the Trust.

  Job description

  Job responsibilities

  To communicate with patients and visitors who may be violent, distressed or under the influence of drugs or alcohol.

  • Work with the security management team in the delivery of a 24/7 security service within the Trust and to support colleagues within the clinical and non-clinical areas.

  To use tact or persuasive skills as required supporting the safety of staff, patients and visitors.

  To support and provide information to staff in relation to violent or distressed patients.

  Give directions and advice to patients and visitors across the Trust sites.

  To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.

  To liaise with the Security Management Team to resolve any issues that may arise during their shift and make decisions as appropriate.

  To promote good communication at all times with all service user groups and colleagues across the Trust.

  Person Specification

  Experience

  Essential

  • Security experience
  • SIA training
  • restraint trained

  Person Specification

  Experience

  Essential

  • Security experience
  • SIA training
  • restraint trained

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Torbay Hospital

  Lowes Bridge

  Torquay

  TQ2 7AA

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Torbay and South Devon NHS Foundation Trust

  Address

  Torbay Hospital

  Lowes Bridge

  Torquay

  TQ2 7AA

  
  

  Employer's website

  https://www.torbayandsouthdevon.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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