GardaWorld
Security Command Center Operator
Pay$20.50 / hour
LocationLisle/Illinois
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 117573BR
- Coordinate and assist with the direction and dispatching of an assigned team of security personnel to carry out the daily protective operations of the department.
- Act on all customer service related calls and either resolve them personally or refer issues to the appropriate individuals.
- Manage information flow to and from incident sites, off site responders, vendors, and other response personnel.
- Monitor all security, communications, and fire/life safety systems.
- Systemically monitor and communicate potential and known threats that may impact client's coworkers and operations across the globe.
- Maintain effective communication among all levels of the organization during a crisis event.
- Serve as the liaison between all departments and the Security Department.
- Be directly responsible for the accurate documentation of events occurring on, or near, the client's facilities. (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
- Proactively monitor all surveillance cameras, and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms.
- Respond to events and situations received over regular and/or emergency phones/intercoms.
- Speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
JOB DESCRIPTION – GLOBAL COMMAND CENTER OPERATOR
Requirements
· Ability to multi-task.
· Professional, friendly, and positive communication style.
· Comfortable in a high-tech work environment; the ideal candidate can keep pace with an environment where there's constant learning of new mechanisms, applications, and tools.
· Ability to adapt to a dynamic environment and working under pressure.
· Ability to assess and evaluate situations effectively.
· Aptitude for clear and effective written/verbal directions and clarifying information under time-sensitive conditions.
· Ability to establish priorities, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.
· Working knowledge of Microsoft Office suite, including Word, Excel, PowerPoint, and SharePoint.
Preferred Qualifications
· Bachelor’s Degree
· Bilingual (English/Spanish).
· Previous experience working in a Global Security Operations Center (GSOC).
· Broad geopolitical awareness, knowledge of global events, and cultural sensitivity.
· Familiarity with news reporting sources, social media channels, as well as other channels for real-time monitoring of current events.
Responsibilities & Expectations
At GardaWorld, we know your compensation is important so we provide competitive hourly starting rates for every market we’re in. We're growing our team here in LISLE, IL:
Compensation: $20.50 / Hour
Shift: Monday - Friday 11am - 7pm, (Full Time, 40 Hours)
About the company
GardaWorld is the world’s largest privately-owned security services company, offering cash services, physical and specialized security solutions, and with our Crisis24 portal, the dissemination of verified information related to international security.