Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to Know the Business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network.

The Security Intelligence Analyst works in AIG Travel’s 24/7/365 Travel Security Operations Center and provides support for daily operations as necessary. AIG Travel's security analysts must have a well-rounded background in international relations and security with strong writing and analytical skills. Analysts must have excellent research and global monitoring capabilities, an intuitive understanding of international security ramifications as well as strong communication abilities to adequately convey such information. Clear writing and oral communication skills are a necessity, as is an in-depth understanding of geopolitical developments. Additional specializations in the security industry, global travel experience and ability to read/speak other languages are preferred.

Responsibilities:

• Maintain knowledge of global current events to ensure developments are appropriately covered. Brief clients, internal stakeholders and/or leadership on global events as required. Proactively notify clients and internal stakeholders when necessary.
• Contribute information to various products, including active monitoring services, daily Global News Watch newsletter, customized reports and security-related notifications.
• Research and provide content updates for the AIG Travel Assistance site. Ensure country risk ratings documents and website references reflect accurate threat and risk levels for region of responsibility; collaborate with co-analysts to review and determine appropriate ratings and notify leadership of developments/trends that may warrant rating revisions.
• Develop regional expertise to provide an accurate and in-depth understanding of present and future threats, including potential hotspots that may pose a security risk to clients.
• Maintain strong open-source research abilities and continuously refine sources and intelligence-gathering methods.
• Respond to phone calls to the security loop line and emails to the security mailbox and ensure all requests are acknowledged and actioned; provide excellent service when dealing with clients and internal stakeholders.
• Support journey management or crisis operations as necessary, including briefing internal/external parties on developing situations, maintaining contact with security vendors and arranging operational services when needed.
• Meet deadlines and maintain consistency with scheduled updates for various products and services; proactively seek out new information to include in products.
• Interact with account managers, assistance centers, leadership, medical teams and/or other internal stakeholders to ensure product integrity and education.
• Oversee division projects as directed by supervisors, especially projects related to report content/website management, etc. This includes overseeing the creation of tracking documents and ensuring deadlines are met among the analytical team.
• Work with leadership as well as legal, marketing and compliance divisions to ensure compliance to AIG standards and policies.

What we’re looking for:

• Bachelor's degree required; Bachelor's degree in History, Political Science, International Studies or related field preferred.
• Extensive knowledge of global geopolitical activity, threat conditions, government structures and associated background/context/implications. Knowledge of intelligence analysis processes and intel writing familiarity preferred.
• Excellent reading and writing abilities; strong attention to detail and consistent, thorough grammatical knowledge is crucial. Demonstrated experience in a strong writing/editing role is a plus.
• Well-developed communication, interpersonal and presentation skills.
• The ability to think critically and complete assignments, requests and other tasks with little guidance/oversight and with a strong attention to detail.
• The ability to learn quickly and the flexibility to complete tasks outside of the immediate Security Intelligence Analyst role.
• A strong working knowledge of Microsoft Office Suite.
• This role involves interaction with clients, the AIG Travel Assistance Centers, AIG Travel medical and operations teams, account management and other AIG Travel worldwide operations. AIG Travel’s Security Operations Center is a 24/7/365 operation, and all analysts work rotating shifts to ensure coverage during nights, weekends and holiday hours.
• The job holder will need to be flexible to occasionally work outside of core office hours (e.g., during operational support activities, conference calls with individuals in other time zones, etc).

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A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer