Job description

Job responsibilities

• To provide emergency response to incidents on Trust premises to protect the safety for all staff patients and visitors from acts of violence or aggression and to protect Trust and staff property Incidents include and are not restricted to:
  • Assaults on staf
  • Fighting between patients and visitor
  • Assisting police and prison service with violent prisoners on hospital premise
  • Public order
  • Verbal abusive and threatening behaviour
  • Threat with weapons
  • Theft
  • Criminal damage
  • Burglar
  • Arson
  • Car Crime
  • Fire incidents including liaison with the fire brigade
  • Removing trespassers from the hospital premise
  • Infant abduction
  • Bomb threats
  • Major Incidents
  • Firearms (real and imitation )

Dealing with any of the above with people who may:

• Be under the influence of alcohol, drugs or other substances misuse
• Be suffering from mental health illness, learning difficulties , trauma, adverse reaction to medication, clinical conditions affecting ability to be responsible for their own actions, shock, bereavement
• Be in the act of committing crime and need to be apprehended and detained until the police arrive
• Be unhappy angry with treatment provided (or lack of it) by the organisation or by the conduct of the staff
• Have no right to be on the Trust premises and may need to be persuaded to leave or physically removed from the Trust premises
• Provide covert and overt security presence for wards and departments where there is advance warning of potentially violent behaviour by staff patients and visitors on the George Eliot Hospital NHS Trust premises in the event that staff are unable to deal with conflict
• To provide assistance to the Mental Health Liaison Nurse specifically in the Accident and Emergency but also throughout the George Eliot Hospital NHS Trust with regard to possible violent patients awaiting assessment or sectioning under the Mental Health Act
• To carry out lock ups of nominated buildings at the George Eliot Hospital NHS Trust at night and to unlock on the morning, ensure that the main entrances are secure at night sand weekends in accordance with local procedures
• To work within the security control room to direct other officers in response to incidents on site , calls for assistance and to operate radio communications system, requests for entry (through main doors) to monitor and respond to intruder alarm and personal alarm response (pinpoint) and to ensure that appropriate responses are made

To operate the CCTV system with due regard to:

• Code of Practice and procedures
• Understanding surveillance and individual roles
• Evidence and the law in relation to digital and video recordings
• Human rights and civil liberties
• Data Protection Act 1998
• Local knowledge
• Confidentiality , accountability and privac

The post holder will operate the body worn camera in all calls for assistance to include but are not restricted to:

• Incidents of verbal abuse
• Incidents of Physical aggression
• Persons attempting suicide of self-harm (mental health concerns )
• Car crime
• Issuing enforcement notices on motor vehicles for car parking issues
• Incidents of potential child protection issues
• Non-compliance with the Trust No smoking policy
• Suspicious people

To respond to intruder alarm systems activations in buildings and departments in order to:

• Investigate cause of intruder alarm activation internal and external search of premises
• If false alarm to reset the alarm and secure the building
• If any signs of intruders in building to call the police and await for arrival
• If the building is empty but has been burgled or subject to criminal damage call the police and preserve the scene of crime
• To obtain authorisation to call out on call department staff and engineers to make good any damage and to secure the building - department as far as reasonable practical
• To provide a report to the Local Security Management Specialist/Deputy Facilities Manage

To ensure all control room records are maintained and follow up actions are carried out as necessary

• Daily occurrence log book
• Incident reports - witness statements
• Evidence material saved
• Defect book
• Key book
• Body worn camera book
• Alarm activation folder
• Security use of force procedure (Datix submission)

To liaise with the local Police as required including:

• Preservation of crime scene
• Handing over detained suspects and briefing police officers with regard to alleged crimes
• Giving written Statements
• Collation of evidence including CCTV and body worn camera evidence

• To assist in the prevention of loss of property through physical patrols and CCTV monitoring and carry out preliminary investigations into the loss of property belonging to the Trust, their staff, patients and visitors
• To participate in the contingency plans in place for internal and external emergencies
• To ensure that all security faults are reported to the Team Leader Portering and Security supervisor
• To undertake monitoring of all Trust car parks issuing enforcement notices and ensuring free flow of traffic at all times.
• Undertake proactive checks on staff and visitor car parks, ensuring staff permits are in date,
• and checking there is no unauthorised parking.
• To undertake routing and emergency portering duties when requested as determined by the LSMS, Deputy Facilities Manager or Team Leader

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Job responsibilities

• To provide emergency response to incidents on Trust premises to protect the safety for all staff patients and visitors from acts of violence or aggression and to protect Trust and staff property Incidents include and are not restricted to:
  • Assaults on staf
  • Fighting between patients and visitor
  • Assisting police and prison service with violent prisoners on hospital premise
  • Public order
  • Verbal abusive and threatening behaviour
  • Threat with weapons
  • Theft
  • Criminal damage
  • Burglar
  • Arson
  • Car Crime
  • Fire incidents including liaison with the fire brigade
  • Removing trespassers from the hospital premise
  • Infant abduction
  • Bomb threats
  • Major Incidents
  • Firearms (real and imitation )

Dealing with any of the above with people who may:

• Be under the influence of alcohol, drugs or other substances misuse
• Be suffering from mental health illness, learning difficulties , trauma, adverse reaction to medication, clinical conditions affecting ability to be responsible for their own actions, shock, bereavement
• Be in the act of committing crime and need to be apprehended and detained until the police arrive
• Be unhappy angry with treatment provided (or lack of it) by the organisation or by the conduct of the staff
• Have no right to be on the Trust premises and may need to be persuaded to leave or physically removed from the Trust premises
• Provide covert and overt security presence for wards and departments where there is advance warning of potentially violent behaviour by staff patients and visitors on the George Eliot Hospital NHS Trust premises in the event that staff are unable to deal with conflict
• To provide assistance to the Mental Health Liaison Nurse specifically in the Accident and Emergency but also throughout the George Eliot Hospital NHS Trust with regard to possible violent patients awaiting assessment or sectioning under the Mental Health Act
• To carry out lock ups of nominated buildings at the George Eliot Hospital NHS Trust at night and to unlock on the morning, ensure that the main entrances are secure at night sand weekends in accordance with local procedures
• To work within the security control room to direct other officers in response to incidents on site , calls for assistance and to operate radio communications system, requests for entry (through main doors) to monitor and respond to intruder alarm and personal alarm response (pinpoint) and to ensure that appropriate responses are made

To operate the CCTV system with due regard to:

• Code of Practice and procedures
• Understanding surveillance and individual roles
• Evidence and the law in relation to digital and video recordings
• Human rights and civil liberties
• Data Protection Act 1998
• Local knowledge
• Confidentiality , accountability and privac

The post holder will operate the body worn camera in all calls for assistance to include but are not restricted to:

• Incidents of verbal abuse
• Incidents of Physical aggression
• Persons attempting suicide of self-harm (mental health concerns )
• Car crime
• Issuing enforcement notices on motor vehicles for car parking issues
• Incidents of potential child protection issues
• Non-compliance with the Trust No smoking policy
• Suspicious people

To respond to intruder alarm systems activations in buildings and departments in order to:

• Investigate cause of intruder alarm activation internal and external search of premises
• If false alarm to reset the alarm and secure the building
• If any signs of intruders in building to call the police and await for arrival
• If the building is empty but has been burgled or subject to criminal damage call the police and preserve the scene of crime
• To obtain authorisation to call out on call department staff and engineers to make good any damage and to secure the building - department as far as reasonable practical
• To provide a report to the Local Security Management Specialist/Deputy Facilities Manage

To ensure all control room records are maintained and follow up actions are carried out as necessary

• Daily occurrence log book
• Incident reports - witness statements
• Evidence material saved
• Defect book
• Key book
• Body worn camera book
• Alarm activation folder
• Security use of force procedure (Datix submission)

To liaise with the local Police as required including:

• Preservation of crime scene
• Handing over detained suspects and briefing police officers with regard to alleged crimes
• Giving written Statements
• Collation of evidence including CCTV and body worn camera evidence

• To assist in the prevention of loss of property through physical patrols and CCTV monitoring and carry out preliminary investigations into the loss of property belonging to the Trust, their staff, patients and visitors
• To participate in the contingency plans in place for internal and external emergencies
• To ensure that all security faults are reported to the Team Leader Portering and Security supervisor
• To undertake monitoring of all Trust car parks issuing enforcement notices and ensuring free flow of traffic at all times.
• Undertake proactive checks on staff and visitor car parks, ensuring staff permits are in date,
• and checking there is no unauthorised parking.
• To undertake routing and emergency portering duties when requested as determined by the LSMS, Deputy Facilities Manager or Team Leader

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Experience of working and communicating clearly with challenging patients/individuals with challenging behavior
• Good organisational skills
• Demonstrate good knowledge of security environment, the potential risks and threats
• Good interpersonal skills and ability/approach to adapt to suit the needs of the person/situation

Desirable

• Previous experience of working within a hospital / healthcare environment.

Qualifications and Professional Training

Essential

• Basic Numeracy & Literacy Skills to Level 1 or equivalent
• Basic IT Skills / Computer literate

Desirable

• Professional security qualifications or licence or minimum 2 years security industry experience

Skills and Abilities

Essential

• Ability to work under busy and demanding conditions
• Ability to defuse and manage potential confrontational/ emergency issues when required

Desirable

• Demonstrate good practice and knowledge of Health and safety legislation

Personal Qualities

Essential

• Ability to work as a team
• Reliable with excellent timekeeping

Other

Essential

• To undertake patrol checks includes walking on site/stairs
• Must be able to undertake manual tasks
• Understanding of the EXCEL values of George Eliot Hospital
• Experience of shift working or willingness to undertake

Experience and Knowledge

Essential

• Experience of working and communicating clearly with challenging patients/individuals with challenging behavior
• Good organisational skills
• Demonstrate good knowledge of security environment, the potential risks and threats
• Good interpersonal skills and ability/approach to adapt to suit the needs of the person/situation

Desirable

• Previous experience of working within a hospital / healthcare environment.

Qualifications and Professional Training

Essential

• Basic Numeracy & Literacy Skills to Level 1 or equivalent
• Basic IT Skills / Computer literate

Desirable

• Professional security qualifications or licence or minimum 2 years security industry experience

Skills and Abilities

Essential

• Ability to work under busy and demanding conditions
• Ability to defuse and manage potential confrontational/ emergency issues when required

Desirable

• Demonstrate good practice and knowledge of Health and safety legislation

Personal Qualities

Essential

• Ability to work as a team
• Reliable with excellent timekeeping

Other

Essential

• To undertake patrol checks includes walking on site/stairs
• Must be able to undertake manual tasks
• Understanding of the EXCEL values of George Eliot Hospital
• Experience of shift working or willingness to undertake

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DJ

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)