• Job Description

  Req#: 850260
  $17.50 an hour

  Text "MOA" To 952-679-6731 To Apply Now!

  Wondering what is in it for you? Perks include but not limited to:

  • $1,500 Sign On Bonus
  • Tuition Reimbursement -- Full-time + Part-Time Team Members
  • Flexible schedules for a work/life balance
  • Beyond the Yellow Ribbon pay ( team members currently in the National Guard or Reserves will be paid up to 2 weeks yearly)
  • Teledoc Services (virtual medical care), 401K with company match
  • Discounted Metro Transit Pass -- $11.50 a month!
  • Free Nickelodeon Universe Ride Passes

  PURPOSE: To ensure guests, tenants and employees at Mall of America have a positive experience by
  providing service related to guest safety/relations and the enforcement of the Parental Escort Policy.

  
  ESSENTIAL DUTIES AND RESPONSIBILITES:
  * Enforcing and ensuring compliance of the Parental Escort Policy
  * Perform various guest relations activities including but not limited to providing directions to guests,
  assisting in the location of lost persons, cars, etc.
  * Provide outstanding internal and external guest service
  * Utilize quick decision-making skills and sound judgment acting in accordance with MOA Security policy
  and procedure as well as state and local statutes
  * Ensure proper radio traffic which includes keeping Dispatchers and Supervisors informed of all
  pertinent incidents and activities according to department guidelines.
  * Respond to incident calls as directed by dispatcher or supervisor; may provide first aid or CPR in life
  threatening situations; requests police or EMS services as necessary
  * Complete accurate reports as required, including incident, accident or personal injury reports
  * Uphold high personal and professional standards as set forth by the MOA Security Department
  * Monitor safety awareness practices among Mall staff and tenants; promptly identify and report any
  hazardous conditions according to procedure
  * Occasional roof/door access security details may be required
  * May be assigned to the following areas: foot patrol, special events conducting crowd control, or
  stationary posts monitoring access to restricted areas
  * Regular, reliable and consistent attendance
  * Additional duties as assigned.

  
  REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:
  * High School diploma or equivalent
  * Ability to work variable shifts, which include nights, weekends and holidays
  * Must be at least 18 years of age
  * Must be able to meet the physical demands of the position including: frequent and sustained walking,
  bending, stooping, squatting, twisting, crawling and frequent and extensive use of hands and arms
  * Must have good customer relations skills
  * Must be eligible to be licensed as a Security Officer in the State of Minnesota: This requires that you
  have no record of conviction for crimes against persons or property as revealed through a fingerprint
  check with the Minnesota Bureau of Criminal Apprehension and/or the FBI
  * Must submit to drug and alcohol testing as a condition of employment in the Security Department
  * Successful completion of an in-house 16 hour training program
  * Successful completion of 2-3 week field training program
  * Maintain an adequate level of physical fitness to perform duties of position effectively
  * Ability to remain calm and effective in challenging situations; ability to accept direction

  PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:
  * Post-secondary education
  * Military experience
  * Working knowledge of state and federal criminal justice statutes and law enforcement procedures
  * Training in first aid, CPR, and related public safety skills.
  * Three months of on-the-job experience related to law enforcement/security.
  PHYSICAL JOB REQUIREMENTS:
  * Walking - Frequently 90%
  * Standing - Frequently 90%
  * Reaching at or below shoulder level -- Frequently 90%
  * Bending - Occasionally 30%
  * Stooping/Squatting/Kneeling - Occasionally 30%

• About the company

  The Mall of America is a shopping mall located in Bloomington, Minnesota, a suburb of the Twin Cities in Minnesota, United States.

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