• Job Description

  Req#: 1211353

  Overview

  Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

  Job Description

  *Now Hiring FULL-TIME Security Operations Field Supervisors!*

  Weekly Pay! - As Well As DailyPay, a Work Today, Get Paid Today Option!

  Excellent Career Advancement Opportunities!

  Professional Development Training Provided at No Cost!

  Paid Orientation, Medical, Dental, Vision and 401k for Full-Time!

  $19.50 An Hour Starting Pay!

  Allied Universal is currently hiring a Security Operations Field Supervisor (SOFS) to support operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. SOFS work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.

  RESPONSIBILITIES:

  • Perform day / night site visits to inspect & supervise SPs in field
  • Address escalation of "after hours" & "cold start" calls to ensure sufficient coverage at customer sites
  • Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs
  • A Security Operations Field Supervisor (SOFS) supports operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. SOFS work closely with Operations Managers on a day-to-day basis to supervise remote service delivery.
  • Responsible for visiting assigned post locations on a regular basis (specific schedule varies) to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image (including the hygiene and uniform appropriateness of officers) and quality standards are being maintained
  • Post inspections also include checking that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized
  • Responsible for conducting on-the-job training, in coordination with Post Commander, of new employees assigned to post, or when changes to post orders are made – this may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs
  • Respond to call-offs that occur during the SOFS's shift as well as during off-hour time periods, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive and also assist Scheduler with scheduling for call-offs or other changes that occur at the site
  • Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to Operations Manager and/or Corporate HR Director may also be responsible for writing a report of the situation or assisting with an investigation, as directed by Operations Manager or Corporate HR Director
  • May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Manager and/or Corporate HR Director; Field Supervisor may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Branch/Corporate HR management
  • Distribute information to posts as directed by Branch or Corporate office, which may include communicating such information to Security Officers at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office
  • Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager
  • In the event of an abandoned or open post, the Security Operations Field Supervisor (SOFS) is responsible for identifying available qualified personnel to fill the post as quickly as possible, however, SOFS will be required to “stand post” on an as-needed basis for an undefined period of time, depending on business needs; this may include long-term assignments to specific posts or various posts as needed
  • The SOFS is responsible for maintaining all current BSIS licenses and ensuring a working knowledge of all posts within his or her regional area of responsibility

  QUALIFICATIONS:

  • *Must be 21 years of age or older*
  • *Must have a minimum of three (3) years of professional-level security experience (or the equivalent) required, managing non-exempt employees in a fast-paced, service organization*
  • *Minimum high school diploma or equivalent; although an associates or bachelors degree is preferred*
  • *Driving Position: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), and the ability to safely operate a vehicle required. Will be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such.*
  • *Must be available to work ALL SHIFTS AND ALL DAYS OF THE WEEK*
  • *Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player. Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant*
  • *Advanced knowledge of laptop computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop required*
  • *Must be able to walk and stand for long periods of time*
  • *Must be able to work outdoors in the elements*
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • This position requires excellent attendance and punctuality. Incumbents must commit to being on time, must be able to work in a very independent environment, and ensure all directions and instructions from the branch office are followed consistently and thoroughly (such as delivery of items to client sites, training of officers at sites, standing post as needed, etc.).
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • Ability to write effective and concise reports in neat, legible handwriting is required
  • Professional, articulate and able to use good independent judgment and discretion
  • Outstanding verbal and written communication skills required
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

  PREFERRED QUALIFICATIONS:

  • Access Control and Access Badge experience preferred

  • Alarm panel experience preferred

  • Experience in scheduling, operations or other functions of security industry

  BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

  Closing

  Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

  If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

  Requisition ID

  2024-1211353

• About the company

  Our relationships with our employees and clients are at the heart of everything we do, each and every day. Our national reach and local presence covers the continent. Every day, over 200,000 Allied Universal security professionals head to work prepared to secure and care for the people and businesses in our communities. They are responsible for protecting more than 42,000 client sites across North America covering multiple specialty sectors such as Higher Education, Healthcare, and Corporate Campuses.

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