• Job Description

  Req#: 10139

  Job Duties and Responsibilities:

  In this role you will be responsible for monitoring, maintaining, and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single work location in the Charleston, SC area. Candidates must be flexible in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

  Essential responsibilities and activities include but are not limited to:

  • Manage physical security system support to meet service level agreements
  • Analyze physical security system performance and recommend improvements
  • Resolve complex system issues for physical security systems and networks
  • Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed
  • Communicate with customers, manufacturers, vendors, and technical specialists
  • Train system users and other system support personnel as needed
  • Analyze and modify preventive maintenance checklists for system changes
  • Troubleshoot system performance issues and implement corrective actions
  • Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
  • Organize and prepare detailed documentation of system performance, including service request records, and analysis
  • Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
  • Implementation of Server and Workstation patching and STIG remediation
  • Perform all duties with minimal direct supervision

  Qualifications:

  • Education: Computer Science, Engineering Degree or a Related Technical Discipline
    • Master's Degree and 0-2 Years of progressive experience or
    • Bachelor's Degree and 2-4 Years of progressive experience or
    • Associates Degree and 6-8 Years of progressive experience or
    • HS Diploma or Equivalent and 8-10 Years of progressive experience
  • Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
  • Requires 2 + years of experience programming/administrating Physical Access Control Systems.
  • Requires previous experience at effectively managing teams of 2 -10 employees.
  • Requires an understanding of Windows patching and vulnerability remediation.
  • Requires advanced knowledge of Windows active directory hierarchy and implementation.
  • Requires basic knowledge of large scale networking, VLANS and routing.
  • Requires reliable attendance at customer site during work hours required by customer.
  • Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.
  • Requires minimal travel
  • Requires minimum of Security + Certification, CASP, or CISSP certification preferred
  • Strong oral, written and presentation skills.
  • Demonstrated background working with multidisciplinary teams.
  • Demonstrated time management and organization skills to meet deadlines and quality objectives.
  • Strong MS Excel, Word, and PowerPoint skills.

  Desired / Advantageous Qualifications :

  • Certification in CCure 9000 Access Control System.
  • FLIR / DVTEL Certification
  • Security+ Certification
  • Certification\Experience in AMAG Access Control System.
  • Certification\Experience in BOSCH BVMS.
  • Microsoft SQL Server Query writing and management experience.
  • Experience troubleshooting and maintaining Microsoft Server (2012,2016).
  • Install and load system operating software.
  • Experience programming/administrating Access Control Systems of any type.
  • Experience with installation, troubleshooting, and testing of security electronics equipment.

  Abilities:

  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

• About the company

  MC Dean, Inc. is a design-build and systems integration corporation for complex, mission-critical organizations.

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