NHS

Self Management Facilitator/ Call Handler


PayCompetitive
LocationCaernarfon/Wales
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: H9050-25-1451?language=en&page=407&sort=publicationDateDesc

      Job summary

      This post is Fixed term/Secondment for 8 months until 31/03/2026 to meet the needs of the service.

      If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

      Are you looking to be part of an exciting team within the health board? Are you driven to improve the care and experience of all age patients who access Planned care services? Are you looking for an opportunity to play a pivotal role in Betsi Cadwaladr University Health Board's, first point of contact for patients services?

      As a Single Point of Contact (SPOC) and Self Care Service Facilitator, you will provide a high level of service to the Single Point of Contact team, which forms the basis of the 3P's delivery.

      We can offer you a very supportive working environment and are passionate and committed to supporting our teams with continuous professional development, having an excellent record of high-quality mentorship within our teams and look to employ individuals who want to develop others as well as themselves.

      Main duties of the job

      An exciting opportunity has been created for a self management facilitator to join the Self Care Team in BCU. This role is fixed term and will involve supporting patients as a Health Coach and facilitating the delivery of Self management education specifically to support the Health and Wellbeing courses. Predominantly working from home via a teams enabled laptop.

      The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

      About us

      If you enjoy a challenge, with a passion for helping others or wish to start fresh, then Betsi Cadwaladr University Health Board (BUHBC) North Wales has all the ingredients you need. We are the largest health organization in Wales, providing a full range of primary, community, mental health and acute and elective hospital services to a population of around 700,000 people across North Wales. Join our team and get the support you need, in line with our Organizational Values and 'Proud to Lead' capability framework.

      Enjoy being part of working with committed leadership at all levels, and be assured that we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

      Check your email account regularly. Successful candidates will receive all recruitment correspondence via the email address registered on the application form.

      Applications are allowed to be submitted in Welsh. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

      Details

      Date posted

      15 May 2025

      Pay scheme

      Agenda for change

      Band

      Band 4

      Salary

      Depending on experience

      Contract

      Fixed term

      Duration

      8 months

      Working pattern

      Full-time

      Reference number

      050-AC332-0525

      Job locations

      Eryldon

      Campbell Road

      Caernarfon

      LL55 1HU


      Job description

      Job responsibilities

      You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

      If you are looking for a new and exciting role within this new service, get ongoing support, and genuine job satisfaction, please contact us. Informal visits (by appointment) are very welcome, come and see what our teams are up to and discuss how you can join us!

      Job description

      Job responsibilities

      You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

      If you are looking for a new and exciting role within this new service, get ongoing support, and genuine job satisfaction, please contact us. Informal visits (by appointment) are very welcome, come and see what our teams are up to and discuss how you can join us!

      Person Specification

      Experience

      Essential

      • Personal experience of making life changes due to long term condition

      Desirable

      • Taking on a professional caring role for people who experience life changes due to long term conditions

      Skills

      Essential

      • Computer literacy with Microsoft Packages - Particularly teams

      Desirable

      • ECDL qualification
      Person Specification

      Experience

      Essential

      • Personal experience of making life changes due to long term condition

      Desirable

      • Taking on a professional caring role for people who experience life changes due to long term conditions

      Skills

      Essential

      • Computer literacy with Microsoft Packages - Particularly teams

      Desirable

      • ECDL qualification

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Certificate of Sponsorship

      Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

      From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

      Additional information

      Disclosure and Barring Service Check

      This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

      Certificate of Sponsorship

      Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

      From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

      Employer details

      Employer name

      Betsi Cadwaladr University Health Board

      Address

      Eryldon

      Campbell Road

      Caernarfon

      LL55 1HU


      Employer's website

      https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

      Employer details

      Employer name

      Betsi Cadwaladr University Health Board

      Address

      Eryldon

      Campbell Road

      Caernarfon

      LL55 1HU


      Employer's website

      https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

  • About the company

      National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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