• Job Description

  Req#: E0090-24-0130?language=en&page=1363&sort=publicationDateDesc

  Job summary

  Do you have experience in dealing with customers or patients, providing an outstanding service and being the first point of contact?

  Our Self Pay Department have an exciting opportunity for a Self-Pay Advisor, who’s role will be to advise patients on the specialities we have ensuring that their journey starts off seamlessly. At KIMS Hospital, one of our main strategic objectives is to provide outstanding, safe, quality care for our patients, you will be working in a small inbound advisory team, you will be taking calls from prospective patients considering treatment at KIMS Hospital and maximise the conversion of contacts into outpatient appointments.

  Main duties of the job

  • Answer all enquiries by telephone or email in a prompt and efficient manner, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
  • To identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
  • To liaise closely with consultants’/specialists’ secretaries, clinical and non-clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
  • To be responsible for compiling accurate quotations for all self-pay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.

  About us

  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Free secure car park
  • Annual Flu Vaccination
  • Free Eye Test
  • Up to 40% discount for some KIMS Hospital services

  Date posted

  18 June 2024

  Pay scheme

  Other

  Salary

  £20,000 a year

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  2867

  Job locations

  Weavering

  Maidstone

  Maidstone

  Kent

  ME14 5FT

  
  

  Job description

  Job responsibilities

  Self-Pay Advisor

  Contract: Permanent

  Working Hours: 30 hours per week. Weekly shift rotation, Monday-Friday, 8.00am-4.00pm and 12.00pm-8.00pm

  Salary: £20,000 per annum (£25,000 Full Time Equivalent)

  Do you have experience in dealing with customers or patients, providing an outstanding service and being the first point of contact?

  Our Self Pay Department have an exciting opportunity for a Self-Pay Advisor, who’s role will be to advise patients on the specialities we have ensuring that their journey starts off seamlessly. At KIMS Hospital, one of our main strategic objectives is to provide outstanding, safe, quality care for our patients, you will be working in a small inbound advisory team, you will be taking calls from prospective patients considering treatment at KIMS Hospital and maximise the conversion of contacts into outpatient appointments.

  Role Responsibilities include:

  • Answer all enquiries by telephone or email in a prompt and efficient manner, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
  • To identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
  • To liaise closely with consultants’/specialists’ secretaries, clinical and non-clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
  • To be responsible for compiling accurate quotations for all self-pay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.

  Person Specification:

  • Previous experience working within a patient advisory role in the healthcare sector
  • Confident to create and issue quotes
  • A good understanding of medical/hospital terminology
  • Excellent interpersonal and communication skills both oral and written
  • The ability to pay close attention to detail and work with a high level of empathy and maturity
  • Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
  • The ability to provide a professional, efficient and friendly service to all customers using the department
  • The ability to work at a fast pace with a high level of accuracy.

  KIMS Hospital employees enjoy the following benefits:

  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Free secure car park
  • Annual Flu Vaccination
  • Free Eye Test
  • Up to 40% discount for some KIMS Hospital services

  If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231964 or email recruitment@kims.org.uk

  At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

  Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

  Job description

  Job responsibilities

  Self-Pay Advisor

  Contract: Permanent

  Working Hours: 30 hours per week. Weekly shift rotation, Monday-Friday, 8.00am-4.00pm and 12.00pm-8.00pm

  Salary: £20,000 per annum (£25,000 Full Time Equivalent)

  Do you have experience in dealing with customers or patients, providing an outstanding service and being the first point of contact?

  Our Self Pay Department have an exciting opportunity for a Self-Pay Advisor, who’s role will be to advise patients on the specialities we have ensuring that their journey starts off seamlessly. At KIMS Hospital, one of our main strategic objectives is to provide outstanding, safe, quality care for our patients, you will be working in a small inbound advisory team, you will be taking calls from prospective patients considering treatment at KIMS Hospital and maximise the conversion of contacts into outpatient appointments.

  Role Responsibilities include:

  • Answer all enquiries by telephone or email in a prompt and efficient manner, to assist patients in obtaining an outpatient appointment within KIMS Hospital.
  • To identify customer needs and provide all relevant information about services, specialists, fees and payment at the first interaction in order to book an appropriate appointment.
  • To liaise closely with consultants’/specialists’ secretaries, clinical and non-clinical departments/colleagues within the hospital to gather information relevant to patient bookings and quotations.
  • To be responsible for compiling accurate quotations for all self-pay patients, both verbal and written, issue letters and information packs and to book outpatient appointments at the time of enquiry.

  Person Specification:

  • Previous experience working within a patient advisory role in the healthcare sector
  • Confident to create and issue quotes
  • A good understanding of medical/hospital terminology
  • Excellent interpersonal and communication skills both oral and written
  • The ability to pay close attention to detail and work with a high level of empathy and maturity
  • Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
  • The ability to provide a professional, efficient and friendly service to all customers using the department
  • The ability to work at a fast pace with a high level of accuracy.

  KIMS Hospital employees enjoy the following benefits:

  • Pension Scheme
  • Private Health Insurance
  • 33 Days annual leave plus extra time off for your birthday
  • Life Assurance
  • Free secure car park
  • Annual Flu Vaccination
  • Free Eye Test
  • Up to 40% discount for some KIMS Hospital services

  If you have any queries regarding this vacancy, Liz would be happy to help. Please give her a call on 01622 231964 or email recruitment@kims.org.uk

  At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

  Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

  Person Specification

  Experience

  Essential

  • - Previous experience working within a patient advisory role in the healthcare sector
  • - Confident to create and issue quotes
  • - A good understanding of medical/hospital terminology
  • - Excellent interpersonal and communication skills both oral and written
  • - The ability to pay close attention to detail and work with a high level of empathy and maturity
  • - Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
  • - The ability to provide a professional, efficient and friendly service to all customers using the department
  • - The ability to work at a fast pace with a high level of accuracy.

  Person Specification

  Experience

  Essential

  • - Previous experience working within a patient advisory role in the healthcare sector
  • - Confident to create and issue quotes
  • - A good understanding of medical/hospital terminology
  • - Excellent interpersonal and communication skills both oral and written
  • - The ability to pay close attention to detail and work with a high level of empathy and maturity
  • - Be flexible and adaptable individual that can work to tight deadlines, cope under pressure and comfortably prioritise their workload
  • - The ability to provide a professional, efficient and friendly service to all customers using the department
  • - The ability to work at a fast pace with a high level of accuracy.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  KIMS Hospital

  Address

  Weavering

  Maidstone

  Maidstone

  Kent

  ME14 5FT

  
  

  Employer's website

  https://kims.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  KIMS Hospital

  Address

  Weavering

  Maidstone

  Maidstone

  Kent

  ME14 5FT

  
  

  Employer's website

  https://kims.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice