• Job Description

  Req#: WD1814355

  Position Summary...

  What you'll do...

  
  Senior Analyst, Business and Insights

  Job Description

  Produces data-driven analysis and insights to help support business strategies by evaluating ongoing business needs against business area specific key performance indicators and metrics goals and actual trends; serving as the business analysis and quality subject matter expert; reporting data-based insights in a uniform manner, leveraging data storytelling skillset; monitoring and reporting on business performance and quality; collaborating with internal and external business partners to build a consistent and accurate strategy for using data-driven insights; and providing expert advice and guidance on the application of best practices.

  Analyzes and ensures accuracy of information by creating, maintaining, and evaluating the internal process for business analysis and insights within area of responsibility; comparing data with third-party information, or actual results; analyzing and researching risks, quality, or compliance concerns; key performance indicators, and metrics; evaluating trends and reviewing results for accuracy; and conducting analyses for special and recurring projects.

  
  Provides data-driven insights in area of responsibility by analyzing available data and reports, preparing information and supporting documentation, identifying gaps in process and producing written summaries and verbal communication of results to leadership and program stakeholders; supporting key business processes; serving as an information resource; providing guidance and recommendations based on defined policies and practices; supporting relationships with key stakeholders and outsourced Partners to deliver solutions and support; and resolving issues, answering questions, obtaining information, and providing documentation.

  
  Executes processes across different areas of the business to ensure efficiency and compliance by establishing timelines, workflows, and requirements; supporting the development of quality and performance related training for internal and external partners; creating, verifying, and distributing necessary documentation for reviewing results; managing and verifying functionality of key process and controls; and loading appropriate information.

  
  Extracting and consolidating relevant data from available reporting to produce insights; determining layout and formatting; analyzing best delivery methods; identifying root cause and solutions in all supported systems.

  Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

  Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

  Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

  Entry Requirements

  Minimum Qualifications

  • Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years of experience in business analysis, project management, business, or relevant area.
    • 1+ year of experience in a business support analyst role providing data-driven insights
    • 2+ years of experience in working in a Customer Service Contact Center environment and/or with Order Management Systems
    • 2+ years of experience in providing Customer Service Contact Center operational performance and quality analysis
      

  Preferred Qualifications

  eCommerce Retail experience

  Minimum Qualifications...

  Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

  Minimum Qualifications: Bachelor’s degree in Business, Analytics, Statistics, or related field OR 2 years’ experience in data analytics, project management, business, or relevant area.

  Preferred Qualifications...

  Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

  Analytics - Big Data, Data Analysis and Insights, Statistical Programming Language

  Primary Location...

  2100 SE 5TH ST., BENTONVILLE, AR 72716-0000, United States of America

• About the company

  Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas.

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