We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Capacity Management & Optimization team in Operations Transformation is accountable for partnering with operations leaders to optimize capacity management, including enhancing productivity and cost management and developing solutions that provide greater visibility into volume tracking, processing times, workflow and workforce management in support of our clients and stakeholders. This team also leads the Infrastructure OSS program, which is an operations excellence framework to assess operations service maturity and then outputs targeted deliverables for execution to contribute to advancing operations service maturity.

As a Senior Analyst you will report into the Director of Capacity Management & Optimization and you will support the sustainment and advancement of the service maturity program. You will also collaborate with the Capacity Management team and operations subject matter experts on creating unique solutions that optimize capacity management for our service partners. This role develops solutions that provide insights to inform decisions influencing department strategy, performs in-depth analysis of research information to identify opportunities, develops proposals and makes recommendations for management’s use. This role works autonomously on day-to-day work, researching best practices, tools, and systems for reporting and data analysis and exercise independent judgement in identifying and recommending solutions that best fits the capacity management needs of the service partners.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis (1-3 days per month).

How You’ll Succeed

• Problem Solving and Business Effectiveness – Research, identify and recommend changes that enhance operations whether through technology or other processes to ensure the efficiency and effectiveness of the department. Lead projects of a moderate level of complexity to enhance and upgrade new and existing programs, products or services by researching relevant data and developing proposals and recommendations.
• Capacity Management – Understanding of capacity management principles including balancing supply and demand metrics, productivity, utilization, unit processing times and volumes tracking
• Relationship Management - Build and maintain strong working relationships with Infrastructure senior leaders, operations leaders, and finance partners. Work effectively with a variety of individuals and groups at various levels in a constructive and collaborative manner to contribute to achieving business objectives. Partner with Service leaders to optimize business performance in capacity management and to optimize our workforce planning process
• Communication - Strong verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
• Automation and MS Tooling Understanding – basic working experience (1+ years) of self-serve automation and tooling capabilities using enterprise tools including and not limited to Alteryx, Python, Tableau, Azure Dev Ops, MS Power-Automate, MS Teams, MS Forms, MS Planner, MS Power App, MS Power BI

Who you are

• You are a problem solver. You have exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems and recommend solutions.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.
• You are digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends
• You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
• You act like an owner. You understand business and process requirements in order to define fairly complex processes or a sub set of processes affecting a line of business
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analytics, Business Effectiveness, Business Operations, Communication, Data Analytics, Data Reporting, Decision Making, Metrics Analysis, Microsoft Power BI, Reporting and Analysis