Ocwen Financial
Senior Analyst, Commercial SBC
This job is now closed
Job Description
- Req#: 1004588
- Assists Portfolio Manager to monitor all delinquent commercial loans and pursue a course of action to resolve the delinquency
- Perform daily customer service activities via handling of outbound calls with borrowers and / or third-party representatives
- performing collection and servicing activities (Customer Service and Collection Calls in English and Spanish)
- Perform customer service activities related to inbound calls in a call queue
- Support Portfolio Manager in clearance of surveillance related activities to include: Tax, Insurance, Escrow Analysis, Suspense
- and Task management
- Perform document research to determine guidelines and requirements related to borrower requests and/or loan issues and
- bring to swift resolution
- Assemble the required documentation to prepare a thorough analysis to support a recommendation of borrower special
- requests including assumptions, easements, partial releases, etc.
- Order and review completed property inspections for overall health of property. Identify and escalate significant property issues.
- Collect and assist to analyze property operating statement and rent rolls as part of Watchlist monitoring and collateral review.
- Maintaining service levels and call center performance metrics - Schedule Adherence and Attendance / Availability.
- Coordinate with internal departments for management of portfolio.
- Other duties as assigned.
- 2+ years of experience in the mortgage industry required
- Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things
- Ability to work independently and self-motivated
- College degree preferred
- Open to College undergraduates with 6 months Business Process Outsourcing (BPO) experience preferable in collections department
- Shifts and Schedules: Our call center hours of operation are Monday – Friday 8:00am – 9:00pm local EST time, Shifts will fall into those timeframes. Stable Internet connection is required – Hybrid work from home model. May be required to work in the office according to business needs.
POSITION SUMMARY:
The Commercial Portfolio Analyst will provide quality collection and property surveillance activities for commercial real estate loans. This role will support a team of Portfolio Managers that serve as the primary contact for borrower research requests and collection efforts. This position requires the ability to perform customer relationship functions, review loan documents, compliance, quality control and resolve a wide spectrum of borrower related inquiries related to commercial loan servicing.
JOB FUNCTIONS AND RESPONSIBILITIES:
EDUCATION / EXPERIENCE
WORK SCHEDULE OR TRAVEL REQUIREMENTS
About the company
Ocwen Financial Corporation and its subsidiaries, PHH Mortgage and Liberty Reverse Mortgage, are committed to helping our customers save money, build equity and, most importantly, stay in their homes.
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