• Job Description

  Req#: 0096T5

  The role requires support resource to analyse, plan & drive end to end data projects with focus on efficiency, availability, usability and adoption to Business Stakeholders.

  Key Responsibilities:

  · Provides support to end users through ServiceNow tickets within defined SLAs, ensuring quality is not compromised.

  · To analyse, plan & drive all projects received internally OR as part of charge back.

  · Stays updated on upcoming functionalities and enhancements, and keeps users informed.

  · To Document, maintain & update knowledge base with current & upcoming functionalities.

  · Data Crunching: Prepare reports & ppts for stakeholders

  · To educate & train stakeholders.

  Personal qualities & behavioral traits

  · Should demonstrated analytical and problem-solving skills.

  · Excellent written and verbal communication skills, including presentations.

  · Proactive, Accountable, collaborative, and a good team player.

  · Ability to work in rotational shifts as required by the team.

  
  Qualifications
  
  

  Skills Required:

  Mandatory:

  · Advanced Excel, SQL, word, PPT

  · Communication Skills

  Optional:

  · Linux

  · ServiceNow

  · Knowledge in Stibo Systems

  Academic & qualifications

  · BTech or holding an equivalent degree.

  · Min of 5-6 years of working experience in service or support domain.

  
  Schedule: Full-time
  Req: 0096T5

• About the company

  Schneider Electric SE is a French multinational company providing energy and automation digital solutions for efficiency and sustainability. It addresses homes, buildings, data centers, infrastructure and industries, by combining energy technologies, real-time automation, software and services.

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