• Job Description

  Req#: 23011568

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data -based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.

  The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Co-Brand Partnership Marketing team is a significant driver of value to Consumer Card Members within the American Express franchise. The team is dedicated to delivering best in class marketing experiences to Card Members through partner channels and is responsible for marketing to Card Members throughout their lifecycle.

  The Sr. Analyst, Delta Co-Brand Customer Marketing, Benefits Reinforcement & Loyalty, will be responsible for managing customer marketing in Delta-owned channels and acting as an advocate for Delta Co-Brand loyalty marketing in Amex-owned channels. This is an exciting opportunity for a Sr. Analyst who will support the team at a ground-breaking time of expansion and growth. This role will primarily focus on completing a strategic roadmap to drive greater Customer engagement and share of wallet for the Delta co-brand portfolio. An ideal candidate will be interested in a balance of core operational functions and relationship management (internal and external partners), with excitement to join a team focused on getting results and value to our Card Members.

  Key Responsibilities:

  • Work together with the Delta Co-Brand marketing team to bring the vision for Delta Co-Brand loyalty marketing to life. Help to identify and build out new capabilities for best-in-class loyalty marketing.
  • Collaborate with Delta and key internal partners to create and optimize campaigns in Delta-owned channels.
  • Partner with internal Amex teams and creative agencies to develop breakthrough marketing to improve results
  • Lead general campaign management activities including creative reviews, execution, results analysis, forecasting & budget management and compliance approvals
  • Support Senior Manager during milestone portfolio initiatives including product refreshes, new benefit launches, etc. in go-to-market strategy, toolkit development, creative review and submission processes and reporting for Amex prop and partner channel assets
  • Become a team leader in inspiring change and creating efficiencies
  • Keep abreast of trends and new developments within the Consumer Marketing Landscape and monitor competitor activity

  Qualifications:

  • At least 2+ years of marketing experience
  • Creative problem solver with customer-focused approach
  • Intellectual curiosity and desire to innovate
  • Superior attention to detail to ensure end-to-end flawless execution
  • Strong analytical skills and ability to synthesize data from multiple sources and derive insight
  • Ability to multi-task, operate autonomously, and prioritize effectively
  • Passion for “solving puzzles” and simplifying complex issues
  • Ability to build and demonstrate strong relationships to influence partners
  • Excellent written and verbal communication skills

  Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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