• Job Description

  Req#: 24009187

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

  The Consumer Banking Organization’s mission is to become essential to Members lives by providing Everyday Banking products with unparalleled value, service, and convenience while also serving as a key source of funding for the Company.

  The Analyst/Sr Analyst, Consumer Deposits Money Movement will be part of the team responsible for deploying, managing, and innovating around the ways consumers can send and receive money in their deposit accounts. This person will own or contribute to new enhancements and ongoing monitoring across a diverse set of features that are the first of their kind at Amex. In a fast-moving, startup environment, they will collaborate with multiple stakeholder teams to inform and influence product roadmaps for Consumer Checking and Savings. They will also monitor internal and external resources to ensure team-wide focus on customer needs and emerging industry trends.

  Key responsibilities include:

  • Collaborate across partner teams to build and launch best in class customer experiences on multiple products
  • Define key success metrics and monitor performance once product features launch to customers
  • Review key third-party publications and flag impacts to owned features
  • Develop strong partnerships with key stakeholders including Product Development, Legal, Risk, Compliance, Servicing, Marketing, and Technology
  • Derive insights from external environment and competitive set

  Minimum Qualifications

  • Positive “roll-up your sleeves” attitude and ability to work with “start-up” mentality
  • Team player with a passion to create the best customer experience for our Customers
  • Strong project management skills and ability to manage multiple projects and priorities
  • Solution-oriented, strategic thinker with analytical, quantitative, and creative problem solving skillsets
  • Ability to proactively identify areas of opportunity and drive results
  • Ability to stay calm under pressure and flexible amidst change
  • Intellectual curiosity around Banking and Fintech space and external perspective
  • Strong interpersonal, leadership and influencing skills with the ability to work with partners across different functions and communicate with all levels of colleagues
  • 1+ years of professional experience

  Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site.

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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