Ensemble Health Partners
Senior Analyst, Technical Services
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Job Description
- Req#: R037557
Employer Industry: Healthcare Revenue Cycle Management
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package supporting physical, emotional, and financial health
- Recognition programs for employees who exceed expectations
- Support for professional development, including certification and tuition reimbursement
- Award-winning company with multiple accolades for workplace culture and innovation
- Flexibility to work remotely
What to Expect (Job Responsibilities):
- Monitor, document, escalate, and resolve ServiceNow tickets related to software issues
- Serve as an escalated point of contact for clients to ensure high-quality service delivery
- Troubleshoot complex software functionality issues and support software automation initiatives
- Assist with new client implementations and upgrades for existing clients
- Conduct data analysis and maintain proficiency with complex EIQ modules
What is Required (Qualifications):
- 5-7 years of relevant professional experience
- Associate Degree or equivalent professional experience
- CRCR Certification or a willingness to obtain within 9 months
- Expertise in Ensemble IQ products and proficiency with SQL, Microsoft Products, Excel, and Access
- Familiarity with multiple EMR/EHR systems and general understanding of healthcare revenue cycle management
How to Stand Out (Preferred Qualifications):
- Experience with Azure DevOps and ticketing systems like ServiceNow or Jira
- Exceptional organizational and problem-solving skills
- Ability to manage time effectively and prioritize deliverables
- Strong technical skills for data analysis and troubleshooting complex issues
#HealthcareRevenueCycle #TechnicalSupport #RemoteWork #CareerGrowth #EmployeeBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Ensemble Health Partners is the leading revenue cycle management company for hospitals. We build relationships & find the best solutions to your challenges.
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