First Citizens Bank
Senior Application Support Analyst - Infrastructure (Remote)
This job is now closed
Job Description
- Req#: 26978
Employer Industry: Consumer Banking
Why consider this job opportunity:
- Salary up to $152,800 (varies by location)
- Opportunity for career advancement and growth within the organization
- Remote work flexibility available
- Supportive and collaborative work environment
- Comprehensive benefits program to meet associate needs
- Chance to work with cutting-edge technology and tools like Azure DevOps and DynaTrace
What to Expect (Job Responsibilities):
- Provide front-line support for consumer banking applications and respond promptly to all reported issues
- Monitor and support Direct Bank infrastructure, including servers, load balancers, and firewalls
- Manage incident resolution processes through ServiceNow, including root cause analysis and communication of progress
- Assist with application updates, release management, and testing in Azure DevOps
- Coordinate planned disaster recovery testing and maintain availability for on-call support as needed
What is Required (Qualifications):
- Bachelor's Degree and 2 years of experience in Computer Science or Analytics OR High School Diploma or GED and 6 years of experience in Computer Science or Analytics
- Minimum 5 years of experience working with consumer banking core applications
- Strong understanding of application infrastructure, including Windows servers and SQL databases
- Experience with monitoring tools such as DynaTrace and Splunk
- Proficient in SQL database skills, including debugging and writing/running queries
How to Stand Out (Preferred Qualifications):
- Experience with Azure DevOps and familiarity with CI/CD pipelines and release management processes
- Experience with ServiceNow, including ticket management and CMDB inventory
- Strong banking operations knowledge and/or technical skills
- Ability to work effectively with cross-functional teams
- Proactive self-starter with a proven ability to quickly learn new applications, processes, and procedures
#ConsumerBanking #ApplicationSupport #RemoteWork #CareerGrowth #TechnicalSkills
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First Citizens commercial banking helps you find solutions, services and products that fit your commercial business needs.
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