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Job Description
- Req#: 5515
- Leverage monitoring tools such as SolarWinds, AppDynamics, Dynatrace, Splunk, and ScienceLogic to pinpoint the root cause of service disruptions, ensuring minimal impact on business operations.
- Analyze system logs, performance metrics, and other relevant data sources to uncover patterns and trends that may contribute to service disruptions.
- Create detailed alert analysis, documenting priority analysis, impact analysis, trend analysis, and recommendations to restore service quickly.
- Partner with service owners, system administrators, and other teams to facilitate effective communication and cooperation in resolving issues.
- Participate in all Major Incident Management calls and provide expert analysis to isolate issues and bring the appropriate support team to the call to repair Major Incidents expeditiously.
- Escalate as per documented criticality matrix definitions and processes.
- Exceptional written and verbal communications skills
- Extensive hands-on experience in troubleshooting complex technical issues with a distributed system environment.
- Must have familiarity with at least two of the following monitoring tools: SolarWinds, Splunk, AppDynamics, Dynatrace, and ScienceLogic.
- Demonstrated ability to dissect intricate problems, employ critical thinking, and apply systematic approaches to isolate and resolve issues efficiently.
- Experience participating in Major Incidents.
- Enthusiasm for staying up to date with industry trends, emerging technologies, and best practices related to troubleshooting and event management.
- Bachelor’s degree in computer science, electronics engineering or related technical discipline and 5+ years’ work experience
- Eight (8) years of additional relevant experience may be substituted for education (13 years total)
The ability to pass a Tier 4/HIGH Background Investigation
- Department of Veteran's Affairs (100% On-site)
- Thursday - Monday (2:30 PM - 11:00 PM CST Time)
- Austin Information Technology Center (AITC)
Overview
Are you a Senior Applications/System Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
Responsibilities
Qualifications
Education:
Clearance:
Location:
1615 Woodward Street,
Austin, TX 78741
About the company
TISTA is a SDVOSB & 8(a) company based in Rockville MD that provides IT and professional services to Federal, State & Local, and Commercial Clients nationwide.
Notice
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