Humana
Senior Associate, Care & Coverage Marketing
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Job Description
- Req#: R-391761
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $118,700 per year
- Eligible for a bonus incentive plan based on performance
- Health benefits effective from day one
- Generous paid time off, including holidays and volunteer time
- Opportunities for career development and tuition assistance
- Supportive work environment focused on improving member health outcomes
What to Expect (Job Responsibilities):
- Oversee and optimize the live agent channel for marketing campaigns to improve member health outcomes
- Collaborate with cross-functional teams to forecast call volume and manage outreach timing
- Champion the voice of the members by listening to calls for quality insights and enhancing engagements
- Partner with call centers to ensure data availability for personalized member support
- Monitor operational performance to enable efficient program delivery
What is Required (Qualifications):
- Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent experience
- Minimum of 2 years of experience in lifecycle, onboarding, or customer engagement marketing
- Proven ability to manage multiple projects simultaneously with strong attention to detail
- Demonstrated analytical mindset with a passion for leveraging data to inform marketing strategies
- Strong communication and collaboration skills
How to Stand Out (Preferred Qualifications):
- Experience in healthcare, insurance, senior services, or other regulated industries
- Familiarity with agile marketing methodologies and cross-functional team collaboration
- Exposure to NBA (Next Best Action) engines, customer data platforms (CDPs), or journey orchestration technologies
#HealthcareServices #MarketingCareers #CustomerEngagement #CareerGrowth #CompetitiveBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Humana looks at every facet of your life and works with you to create a path to health that fits your unique needs
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