Address:

The Senior Associate, Payment Processing will fulfill routine and occasionally non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/ reconciliation activities efficiently and effectively in accordance with Bank and industry standards, focusing on up to a one-month time horizon. Follow procedures to resolve standard and relatively straightforward internal business partner and/or external customer inquiries/ requests and issues.

ADDITIONAL ROLE INFORMATION:

• There may be a requirement to periodically work extra hours as dictated by the business.

• This is a Temporary Fixed-Term position of 1 year

• This role follows a Hybrid work model requiring the successful candidate to work in-person several times a month at: 2465 Argentia Rd, Mississauga, ON.

• This role follows a Rotating shift schedule with Operating hours netween 7am-7pm. The successful candidate must have full availability between all 3 shifts1) 7am-3:30pm 2) 8:30am-5pm 3) 10:15am-6:45pm.

• Will be required to work on statutory holidays and/or follow US holiday schedule as applicable.

• The job also involves talking to the Customers on the phones.

RESPONSIBILITIES INCLUDE (but are not limited to):

• Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.

• Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.

• Record and verify data for fulfillment and/or further handling.

• Communicate with internal business partners and external customers to respond to standard and occasionally nonstandard and/or non-routine inquiries according to guidelines.

• Follow-up with other business units to ensure issues are resolved.

• Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical document ation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.

• Resolve escalated work or issues from more junior staff, as appropriate.

• Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.

• Provide on-the-job assistance and training to others, as requested.

TOP SKILLS / EXPERIENCE:

• Related working experience in banking operations

• Fluent in English and Excellent communication skills

• Strong problem solving capabilities

• Fast learner; strong attention to detail

• Being able to work in a fast-paced environment

• Good computer skills - Microsoft Office (Outlook, Excel, Word)

• Excellent telephone etiquette

• Strong customer service skills

NICE TO HAVE SKILLS/EXPERIENCE:

• Previous experience in the financial/banking industry

• Call center experience

• Wire Payments processing in Canadian dollars, US dollars and Sundry

• Foreign currencies (i.e.: EUR, GBP, CHF, etc.)

SOFT SKILLS:

• Good investigation skills

• Good prioritization skills

• Good organizational skills

• Good customer service skills

• Team player

• Shows initiative

• Enthusiastic, motivated individual

EDUCATION/CERTIFICATIONS:

• Typically between 1 - 2 years of relevant experience and post-secondary degree in related field of study (Business, Finance, Economics) or an equivalent combination of education and experience.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.