• Job Description

  Req#: R24965

  Job Description

  As part of the Foundation Secure team, you will bring your devops knowledge and software engineering skill set into the world of cloud security engineering. Our team uses automation to protect nearly every aspect of Zendesk’s cloud presence in Amazon Web Services. This is a challenging position where you’ll be able to see an immediate impact to your contributions, work alongside a dedicated and caring team, and live on the cutting edge of cloud security.

  Proactive engineering is our emphasis. Your prime directive is to build and govern secure cloud environments, empower other engineers to build awesome products, and create tools that provide the data for our reactive Security teams to address threats in Zendesk’s cloud environments.

  What you’ll be doing

  • Building and maintaining the baseline governance and security standards for AWS infrastructure at Zendesk for all of our AWS accounts.

  • Deploying, managing, and contributing to open source projects like Cloud Custodian that make our tasks easier, faster, and more reliable.

  • Building self-service AWS tooling on Kubernetes that enables our engineering organization to safely deploy infrastructure with appropriate security guardrails.

  • Promoting immutable infrastructure on AWS to the wider Zendesk Engineering organization to improve infrastructure reliability and security.

  • Developing and maintaining Zendesk’s zero-trust SSH infrastructure that gives our infrastructure owners the power to easily manage access to their hosts.

  • Working to streamline Identity and Access Management not only for AWS, but for hundreds of applications around the Zendesk Engineering organization.

  • Providing advice and guidance to engineering teams looking to deploy new AWS technologies and architectures on best practices and security models.

  • Partnering with our Security organization to build the tools that provide them with the information to react to threats and misconfigurations in our infrastructure.

  What you bring to the role

  • Required:

    • Experience building services using AWS Managed Services

    • 4 + years proficiency in a programming language and willingness to learn other languages

    • 1+ years experience with common AWS architectural patterns for web applications, storage backends, and serverless applications.

    • Devops experience solving operational problems with automation, scripting, and software development.

  • Preferred:

    • AWS cloud governance experience using Organizations, GuardDuty, IAM, Lambda, Cloudtrail, etc

    • Experience with infrastructure-as-code tools like Cloudformation and/or Terraform.

    • Proficiency in the Go and/or Python programming languages

    • An analytical approach to problem-solving, you believe the best decisions are made when they are backed by data.

    • Demonstrated desire to learn new technologies and programming languages as our team and responsibilities evolve over time

  Tech Stack

  • AWS Architecture and Infrastructure

    • Infrastructure as code with Cloudformation/Terraform/SDKs

  • Go & Python Software Stacks

    • Kubernetes Operator

    • AWS Lambdas

    • GitHub Actions

    • CLI Tools

  • Open Source Tools

    • Cloud Custodian

  #LI-DK3
  #LI-remote

  The Poland annualized base salary range for this position is zł198,000.00-zł340,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

  The intelligent heart of customer experience
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

• About the company

  Zendesk Inc. is an American customer service software company headquartered in San Francisco, California, USA.

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