• Job Description

  Req#: 90384891

  Job Title: Senior Business Analyst
  Location: Noida

  About Barclays
  Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

  Risk and Control Objective
  Take ownership for managing risk and strengthening controls in relation to the work you do.

  Working Flexibly
  We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

  Hybrid Working
  Structured hybrid role:
  At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
  
  Introduction

  Responsible for providing end-to-end support administration of Barclays Salesforce CRM being used across UK and other international markets. The overall job responsibilities includes but is not limited to Stakeholder management, Incident management, Project deliveries for new features and enhancements, data mining, running queries and extensive reports and dashboards creation on lightning & Analytics for the management. Building process & idea oriented meaningful presentations for the group. Should be able to take lead on new initiatives and ensure end to end deliverability. To initiate, formulate and present recommendations based on analysis to influence the decisions made by the Project management, the Salesforce Global Practice and its stakeholders. Responsible for reporting progress on your work streams regularly to the project manager and other key
  What will you be doing?
  Sales force Administration and Incident management (70%)

  
  Business Liaison / Stakeholder Management (20%)

  • Act as a Centre of excellence for users providing expert help and guidance on a wide range of complex and difficult subjects.
  • Liaison with external vendors and 3rd parties for effective management of licensees and report management.
  • Investigate and resolve the more complex problems, issues and queries.
  • Liaise with the UK head office team, users, suppliers and other experts, as appropriate.
  • Provide users with data analysis that Salesforce can provide.
  • Provide presentations and a MI output at various forums.

  Quality Management (10%)

  • Ensure that the highest quality and accuracy standards are achieved in all the deliverables and that it matches the stakeholder’s expectations.
  • Drive for future quality improvements.
  • Share knowledge and best practice standards in an effort to continuously improve content delivery.

  What we’re looking for:
  • 2-4 years of prior experience in Salesforce.com technologies
  • Understanding of Salesforce security model
  • Certified Salesforce Administrator

  
  Skills that will help you in the role:
  • Project management skills
  • Understanding of Salesforce data model

  
  Where will you be working?
  Noida
  
  Be More at Barclays
  At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
  Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
  Purpose, Values and Mindset
  We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
  Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
  Respect
  We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
  Integrity
  We operate with honesty, transparency and fairness in all we do.
  Service
  We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
  Excellence
  We champion innovation, and use our energy, expertise and resources to make a positive difference.
  Stewardship
  We prize sustainability, and are passionate about leaving things better than we found them.

  Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
  Empower
  Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
  Challenge
  Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
  Drive
  Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
  

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

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