• Job Description

  Req#: R-0000125840

  Job Summary

  Job Description

  What is the opportunity?

  In this role you will support the Client Regulatory and KYC Operations team, with a focus on KYC Refresh in the delivery of the Global Capital Markets KYC refresh. Success will be achieved through strong data management, understanding of KYC Refresh process and collaboration.

  What will you do?

  • Become a subject matter expert on all refresh, outreach and QC tools and reporting business rules to ensure effective requirement and reporting is developed or enhanced as required, this will include conducting UAT for workflow tools
  • Review and analyze new business, rule changes or system changes that impact reporting processes and perform associated testing / checkouts
  • Conduct data analysis on client KYC and refresh information, organizing, and enriching with input from key partners or other data sources – establishing process and standards as appropriate
  • Collaborate with other SMEs within the KYC refresh team including QC, Refresh and Outreach leadership, drive process improvement or re-engineering by data and process analysis, identifying and implementing automation opportunities
  • Develop reporting to identify deficiencies in timeliness, accuracy, and completeness of refresh cases
  • Produce presentations for a range of stakeholders highlighting achievements, regulatory reporting metrics, regulatory risks and change management initiatives
  • Provide data driven and thought-provoking insights to drive informed decision-making, enabling the refresh team to use its data more effectively

  What you need to succeed?

  Must have's

  • Bachelor’s degree in a relevant field of study
  • 3 – 5 years prior experience in a financial institution operations environment, preferably in area of KYC and Capital Markets operations
  • Strong analytical, organizational skills and critical thinking skills to make sound decisions and solve problems under pressure, in a team environment.
  • High Proficiency in Excel and PowerPoint to be used for reporting and presentations, with strong expertise in VBA
  • Knowledge of Qlik, Tableau, or PowerBI
  • Experience with JIRA
  • Highly organized

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Flexible work/life balance options

  Job Skills

  Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

  Additional Job Details

  Address:

  RBC CENTRE, 155 WELLINGTON ST W:TORONTO

  City:

  TORONTO

  Country:

  Canada

  Work hours/week:

  37.5

  Employment Type:

  Full time

  Platform:

  CAPITAL MARKETS

  Job Type:

  Regular

  Pay Type:

  Salaried

  Posted Date:

  2025-05-21

  Application Deadline:

  2025-06-04

  Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

  Inclusion and Equal Opportunity Employment

  At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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• About the company

  Royal Bank of Canada (RBC), is a diversified financial services company. The Company provides personal and commercial banking, wealth management services, insurance, investor services and capital markets products and services on a global basis. The Com...

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