Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

What you need to know:

This is a fantastic role in the AIG General Insurance Claims Technology team where you will be a trusted partner in our Service delivery organization and where you will have the opportunity to make a real difference.

You will work with our business stakeholders across the UK, EMEA and LAC as the conduit to ensure business needs are translated into actionable technology requirements for our Claims Technology systems. You will work closely with business units and the technical development teams throughout the development lifecycle.

Some of the key responsibilities include:

• Become a Subject Matter expert in the offerings and capabilities of AIG’s Claims technology solutions.
• Participate in key AIG initiatives that involve documentation of processes, requirements, and system analysis.
• Investigate and identify system bugs / resolve issues.
• Participate in review meetings with IT, business partners and third parties.
• Develop and execute test plans to confirm user requirements.
• Develop user guides, release notes, and training material for end users.
• Ad-hoc support for a broad range of technology initiatives undertaken by Claims IT.

What we’re looking for:

• Experience in a BA role within Financial Services
• Bachelor’s degree and/or equivalent work experience.
• Excellent written and verbal communication skills with the ability to interact with business, operations, information technology and multi-disciplined stakeholders.
• Knowledge and proven past track record of being able to ask the right questions with non-technical individuals to understand the process, learn it, and identify opportunities where technology can make a difference.
• Analytical and data driven mindset - we encourage out of the box thinking, leveraging past experiences to identify innovative solutions to challenges.
• Experience with Enterprise Document Management platforms is desirable
• Proficient in using flowchart and diagramming software (e.g., Microsoft Visio).

#LI-AIG

A look at our Benefits

We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.

We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer