• Job Description

  Req#: 131117BR

  Job Description

  Senior Director - Hitech Business Development
  Senior Manager - Client Services
  Location - Bay Area preferred
  Client travel required, domestic and international.
  
  Infosys BPM is seeking to hire a Senior Director for New Account Business Development to expand the BPO outsourcing presence in Hi-Tech accounts. The Senior Director-Hitech Business Development is responsible for all client interfaces within the assigned Hi-Tech sector. The person filling this role will build an account plan and be responsible for business development, growth, and expansion of the Infosys BPM brand based on the account plan. The role will be responsible for expanding the Infosys BPM business footprint across different lines of business to introduce our BPO outsourcing services, Global Business Services and Global Delivery Model to bid on potential growth business.
  
  Role Description:

  • Business development with expectation to utilize existing contacts to introduce Infosys BPM across assigned one named Hi-Tech account
  • Manage and own the opportunity management cycle: Prospect-Evaluate-Propose-Close
  • Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met
    Provide client introductions, provide customer maps and organization charts in support of the account plan
  • Responsible for competitor analysis, market trends and intelligence for the deal and business units supported in the account
  • Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
    

  Basic Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
  • 14+ years of experience, with strong business development experience

  
  Preferred Qualifications:

  • Experienced in New Business Development and large deal BPO outsourcing experience
  • Ability to bring existing contacts and connections to expand the business within Hi-Tech sector
  • Track record of interacting and building relationships with CXO level client contact
  • Understanding of sales cycle, key influencers, budget cycles and client’s bid process
  • Hands-on experience with proposal creation and leading proposal presentations
  • Ability to collaborate with internal cross functional teams for support
  • Strong leadership, interpersonal, communication and presentation skills
  • Wide variety of BPO, Management Consulting and Business Consulting engagement experience
  • Track record in growing the BPO outsourcing business footprint within Hi-Tech sector accounts
  • Knowledge of Hi-Tech industry trends and insights
  • Good understanding of Hi-Tech industry business issues and drivers in BPO outsourcing space
  • Global Delivery Model experience
  • Experience managing and communicating with large international teams
  • Track record as a Business Development Manager in a rapidly growing HiTech sector

  
  Work Model:
  This role is client facing with ability to be remote (WFH) when not client facing. Role will require some domestic and occasional international travel. Preference is to be local to the Bay Area.
  
  Compensation: base salary range is $175-225K
  
  Who We Are
  
  Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
  
  Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
  
  The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
  
  EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
  
  Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

  Country

  USA

  State / Region / Province

  California

  Work Location

  San Ramon, CA

  Interest Group

  IBPO USA

  Domain

  Customer Service, Hi -Tech

  Company

  IBPO USA

  Role Designation

  2817ASMCS Senior Manager - Client Services

• About the company

  Infosys Limited is an Indian multinational technology company that provides business consulting, information technology and outsourcing services.

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