Job Title: Customer Analytics – Business Functional Analyst “Google Ads & Google Marketing Platform, NetPromoterScore”

Location: Pune

Role Description

The "Customer Analytics" tribe bundles the creation and orchestration of digital customer communication for our internal and external customers for the Deutsche Bank and Postbank brands in Private Clients Germany. The tribe consists of several squads that are responsible for PB GY's digital marketing platform on the one hand and the creation, orchestration, and delivery of data-based, individualized customer communication on the other.

The overarching management of the digital marketing platform is bundled in a product domain. The "Google Ads & Google Marketing Platform" squad is part of this platform and stands for:

- Ensuring the overall implementation of the Google Ads & Google Marketing Platform from a business and technical perspective

- Interaction with Digital Sales, other squads in Customer Analytics and other tribes for the holistic implementation of Digital Sales capabilities in the new target structure

We are looking for a Product Owner for this Squad as soon as possible, who will be responsible for the product range of the Google Ads & Google Marketing Platform lead the Squad and realize the strategic goals for Digital Sales and Customer Analytics in the coming years.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Scope the system: Work closely together with the Product Owner and other Squad members, to ensure tight granularity of requirements specification on epic on user story level.
• Translate customer and business needs: Create models, diagrams, presentations, and other documentations that support the target audience to understand the requirements.
• Facilitate communication on Squad level in order to create a common understanding of scope, design decisions, and implementation decisions.
• Validate requirements, testing and end user training (if required): You will validate end to end requirements via reviews, walkthroughs, and demo. You will also be a key actor in writing and conducting test cases from an end user perspective and, in case required , train stakeholders outside the Squad.
• Proactively identify risks / issues that might affect your Squad’s overall health.

Your Skills & Experience

• Knowledge of Google Ads & Google Marketing Platform, and Net Promoter Score Applikation from a business, technical, and process perspective desirable - Enthusiasm for learning new applications and processes as well as their continuous further development
• Strong analytical and conceptual skills with problem-solving skills for complex issues as well as the ability to abstract to describe and analyze customer-related, cross-channel processes.
• Agile mindset, can-do mentality, strong communication skills, customer focus and strong problem-solving skills as part of a servant leadership approach
• Confident communication in spoken and written (English); knowledge of agile tools such as Jira & Confluence

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.