• Job Description

  Req#: 2345

  At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

  JOB TITLE: Sr. Business Office Manager

  SUPERVISOR: CEO

  HOURS PER WEEK: 40hrs/Exempt

  DEPARTMENT: Business Office

  HIRING BONUS: $1,000 after 90 days

  The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

  PRIMARY FUNCTION: Responsible for assisting, directing, coordinating, and monitoring of business office functions, including: EMR financial and PB metric analysis, payment remittances, denial management, patient accounts and collections, Epic work queue management, coding, health information management, patient account/collections.

  DUTIES AND RESPONSIBILITIES: (*ESSENTIAL FUNCTIONS)
  1. Assist in the management of employee issues for Business Office staff, including employment, training, evaluation, scheduling and policy review and compliance. *
  2. Develop and maintain strategic partnerships with internal and external stakeholders.*
  3. Act as a liaison to third party vendors working with the business office.
  4. Coordinate the management of employee issues for Revenue Cycle staff, including employment, training, evaluation, and scheduling.*
  5. Maintain and provide all staff in business office with proper educational and development opportunities.
  6. Oversee all departments in the business office, which currently includes: Coding, Insurance and Billing, and Patient Collections/Refunds.*
  7. Create and Maintain data and metrics to measure and track the performance of all aspects of Revenue Cycle operations.
  8. Be prepared to share performance of business operations to Executive Leadership and the pertinent Boards and Committees within the Practice.
  9. Respond to patient concerns and feedback in a timely manner, providing solutions to best serve our patients.
  10. Work with the organization’s claims clearinghouse to improve the operations and efficiency of the business office.
  11. Work with the organization’s EMR team to improve the efficiency and effectiveness of the business office.
  12. Work with Practice Providers and Medical Leadership on coding education.
  13. Monitor all Work queues assigned to Business Services and Coding employees – looking for areas of improvement, as well as assisting staff as needed.*
  14. Develop and implement Revenue Cycle process improvements, working closely with key stakeholders to ensure success for patients, staff, and TPC providers.*
  15. Collaborate with Quality, Risk, & Finance teams to support successful HCC meetings and appropriate coding.*
  16. Work on special projects and tasks for Administration and Physicians as requested.
  17. Work respectfully and collaboratively in a team environment with a spirit of cooperation.
  18. Maintain regular, in person, work attendance and punctuality, as scheduled.*
  19. Participate as an active team member in a patient-centered medical home.

  REQUIREMENTS:
  ⦁ Bachelor’s degree OR an equivalent combination of education and relevant work experience
  ⦁ Possess certification or achieve AAPC or AHIMA certification within 1 year of employment
  ⦁ 5 years of Revenue Cycle experience
  ⦁ 2 years of coding experience
  ⦁ 1 year of progressive supervisory experience

  PREFERENCES:
  ⦁ 5 years of healthcare experience
  ⦁ Familiarity with Epic EMR
  ⦁ Electronic health record competency
  ⦁ Excellent oral, written, and one-on-one communication skills, able to communicate effectively with all levels of the organizations
  ⦁ Ability to interact and establish good rapport with people over the phone and in person, often in stressful situations
  ⦁ Strong organizational, interpersonal and communication skills
  ⦁ Team leadership and positive agent for change
  ⦁ Ability to accept responsibility and use initiative to proceed with necessary tasks without direction supervision
  ⦁ Compassionate, patient, tactful, diplomatic and contributes to an environment where people feel valued
  ⦁ Proficiency in Microsoft Word, Excel, PowerPoint and Teams

  COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
  ⦁ 401k plan with Employer Matching up to 4.5% annually
  ⦁ Roth IRA
  ⦁ Comprehensive Medical, Dental and Vision insurance
  ⦁ Flexible Spending Account
  ⦁ Health Savings Account
  ⦁ Company provided $10K Group Life/AD&D insurance
  ⦁ Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
  ⦁ Norton Identity Theft Protection (optional)
  ⦁ Pet Insurance (optional)
  ⦁ 6.46 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
  ⦁ One paid Wellness day per year
  ⦁ Seven paid holidays, and 1 partially paid holiday (mid-day closure)
  ⦁ Employee Assistant Program

• About the company

  At The Portland Clinic, we’ve been treating the people in our community with trust, kindness, and understanding for over 100 years.

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